Commitment to Customer Service
Service encompasses all aspects of the Pokagon Band of Potawatomi Indian’s governmental operations. Every employee shares the responsibility to provide exemplary customer service, dignity, and respect to all Tribal Citizens, the Tribal Council, and staff members. To this end, all employees have an obligation to identify and report any service problems, issues, or concerns and through designated channels, initiate, recommend, and actively participate in solutions.
Position Summary: Serve clients by completing healthcare claim requests for payment, reviewing the electronic health record, charge capture, superbills, and computer-generated reports, and other reporting tools to identify conditions treated and the services provided to each patient. Timely and accurate coding review of diagnoses, billable services and procedures performed by Providers, and supplies, utilizing the appropriate coding system including ICD-10, CPT and HCPCS or ADA codes. Prepare and submit electronic and paper claims to the appropriate payer and accounts receivable/denial management and follow-up.
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Medical Billing Specialist
Indian Preference
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