Billing Supervisor jobs in Bremerton, WA

Position represented by: Laborers 252

JOB SUMMARY  Set up new services and assign appropriate rates, close old accounts, close service requests, prepare and process billing statements, delinquent account and collections, refund credit balances and deposits, research, calculate, document and post adjustments, , and adhere to PUD policies while providing excellent customer service.  

• Sets up new services and assigns appropriate rates. Ensures accurate information is received from field crews and entered into PUD software.  Processes meter exchanges. 
• Reviews and posts meter reads and runs prebill reports for review of missing reads, discrepancies or questionable meter activity. 
• Processes move-ins and move-outs and closes final accounts and service requests in preparation for billing.  
• Generates and processes billing cycle(s) in accordance with established schedule and procedures. Meets deadlines as assigned.
• Runs delinquent reports, generates and verifies shut off lists, follows up on, sends delinquent and inactive accounts to collections in accordance with established policies and procedures. Monitors disconnected accounts for inappropriate usage. 
• Contacts customers regarding payments with denied automated payments, delinquent accounts, shut off notices and collections.. Shares information about local assistance programs with customers. 
• Researches, calculates, processes, posts and contacts customers in regards to adjustments or miscellaneous charges. Transfers funds between accounts, refunds credit balances and deposits in accordance with established policies and procedures. 
• Processes net metering incentive payments in accordance with applicable PUD policies and state rules and regulations. 
• Contributes to team effort by listening to and taking time to understand co-worker’s suggestions and concerns.
• Offers constructive suggestions and ideas that help the team to meet or exceed objectives and goals by accepting and supporting team decisions.
• Regularly takes initiative in recommending changes in work methods, policies, and procedures to improve levels of service delivery and overall operating efficiencies. 
• Determines appropriate priorities to balance workload when deadlines compete. Seeks assistance when needed. 
• Maintains files and records as required. 
• Resolves discrepancies by researching and analyzing information. 
• Responds quickly and appropriately to customer and employee inquires, requests, or concerns. 
• Reviews own work for accuracy and routinely detects or prevents errors or mistakes that would prove costly or could disrupt a process or project. 
• Maintains a positive attitude in the workplace. Maintains appropriate behavior, appearance and effort. 
• Works overtime as necessary to achieve departmental goals, as authorized by the supervisor. 

• Requires high school degree or GED and 3 years’ applicable work experience in an office setting involving customer service[MD1] . 
• Experience working in billing or collections is preferred.
• Some college or knowledge of accounting practices and principles is preferred.  
• Experience working in the Public sector is desirable.
• Experience working with NISC software is highly desirable.

• Working knowledge of sound customer service practices, billing and collection processes, and PUD policies.
• Working knowledge of computers and their application in financial and accounting systems, including spreadsheets, databases, and word processing. 
• Proficient written and oral use of the English language. 
• Strong analytical and problem-solving skills, with the ability to perform both simple and complex mathematical calculations.
• Ability to maintain sustained attention to detail and to work under the pressure of rigid deadlines.
• Must possess excellent organizational skills, successfully manage multiple priorities, handle competing deadlines and accurately set priorities. 
• Ability to learn PUD software system. 
• Requires knowledge and proficient use of 10-key, computers, and software such as MS Word and Excel. 
   
   

Working Conditions:

Position requires regular and punctual attendance. Position works in an office setting. Normal working conditions include repeated keyboard operations, long periods of sitting at a defined work station, occasional lifting of objects up to 20 lbs., mobility within a building and exposure to numerous distractions, noises and interruptions. Requires visual ability to read both from a computer screen and paper copies. Manual dexterity required for data entry. Use of telephone requires adequate hearing. Driving may be required between office buildings.  

ADDITIONAL REQUIREMENTS

Must successfully complete a criminal background check. A standard Monday through Friday work schedule is expected to be maintained, with additional hours as needed. 

RESIDENCY REQUIREMENT

All Jefferson County Public Utility District employees are required to reside within the District’s service territory. The residency requirement must be met within 6 months of hire date.