Billing Systems Analyst jobs in Keene, NH

C Squared Systems, LLC is an RF engineering, consulting, and software development company specializing in providing services for seamless wireless coverage from RF analysis to design and implementation of DAS systems and Wi-Fi networks to remote monitoring and management of complex multi-vendor environments. Site Portal®, a customizable Web-based software, was engineered by C Squared Systems to remotely monitor and manage these complex multi-vendor environments.

Since 1999, C Squared Systems has executed turnkey in-building wireless solutions using state-of-the-art analysis tools to deliver RF solutions that exceed project scope and customer expectations. Our experience, technical expertise, and diverse projects in the wireless realm have allowed C Squared Systems to continually evolve as new technologies are developed and the demands of our customers change.

Title: Data Analyst

Location: NH

C Squared Systems is currently seeking a Data Analyst.

The Data Analyst position involves interpreting and visualizing data to provide actionable insights. This role is that of a data specialist who utilizes various data analysis toolsets to create data-driven solutions and a storyteller, transforming raw, often complex data into interactive dashboards and reports that offer clear insights. This work helps the business understand trends, patterns, and insights in their data, enabling informed decision-making. The primary focus is gathering data from serval types of data sets and presenting it in a concise and understandable format for end users. Data sources include proprietary software, alarms and tickets for resolution.

Responsibilities:

• Design and develop interactive dashboards, templates, and reports using tools that include, but not limited to, Power BI, Grafana, and Excel.
• Maintain those dashboard templates, styles, and standards for consistency and scalability.
• Supply ad-hoc reports and data requests for the organization and external customers.
• Create customer facing, professional reports and summary analysis in data tools provided.
• Process large data sets to find outliers and answers that inform business decisions.
• Evaluate customer request for reports and develop/automate the process for delivering these reports.
• Help evaluate and implement data platform to track and process customer data (i.e. CRM tools)

Skills/Requirements:

• Data Modeling and Analysis: Expertise in designing and developing data models that effectively support business requirements.
• Visualization: Proficiency in creating compelling visualizations using various tools that presents the data in effective format.
• Attention to Detail: Ensuring the accuracy and reliability of data presented in dashboards and reports.
• Effective Communication: Bridging the gap between technical and non-technical stakeholders.
• Problem-Solving: Addressing complex data challenges
• Creative solutions: Ability to think outside the norm and create unique solutions that answer customer questions and/or define actionable next steps.
• Experience (2 years) creating interactive dashboards, designing engaging infographics, and writing compelling data narratives, using tools such as Microsoft Power BI and Excel.
• Highly proficient in advanced Microsoft Excel data functions including Pivot Tables, Power Pivot, Power Query, macros, VBA, etc.
• Proficient in data query languages like SQL and REST API

• Software programming languages is a plus (C#, PHP, Python, RUST, and R)

• Proven ability to analyze complex problems and develop innovative solutions.
• Strong focus on providing responsive and excellent customer service to end users.
• Exceptional communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.

Education & Certification:

• Bachelor's degree in Business Intelligence, Computer Science, Information Systems, or a related field preferred
• Relevant certifications such Power BI Data Analyst Associate, Certified Analytics Professional, and Google Data Analytics Professional Certificate are a plus.