Billing Systems Manager jobs in Frankfort, KY

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11/28/2023 (7:00 PM EST)

23-09727

Information Systems Manager

Salary

$57,822.00 - $86,734.08

Employment Type

EXECUTIVE BRANCH | FULL TIME, INELIGIBLE FOR OVERTIME PAY | 18A | 40.0 HR/WK

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Hiring Agency

Finance & Administration Cabinet | Commonwealth Office of Technology

Location

101 Cold Harbor Drive
Frankfort, KY 40601 USA

Description

This position is for an Information Systems Branch Manager for Operations and Monitoring Branch. This Branch is located within the Office of IT Services and Delivery.

The Commonwealth Office of Technology enables a proficient digital government supportive of a 21st century economy by being a trusted and valued business partner with unyielding commitment to cost-effective service delivery. Our mission is to support agency partners in the fulfillment of their core mission by providing technology leadership, services, and solutions in a secure, transparent, and fiscally responsible manner.

The Information Systems Manager is responsible for managing multiple shifts and teams which are responsible for monitoring and maintaining the integrity and availability of the Commonwealth of Kentucky’s infrastructure 24 hours a day 7 days a week 365 days a year. They will manage the daily activities, operations, training activities and programs for the department. This position will also serve as the Problem manager for all IT related incidents. Provide the end-to-end management of the problem. Coordinate and direct all facets of the problem management effort, including bringing the right teams, tools, and information together to solve the problem at hand.

Job duties for this position includes:

• Provide technical direction and support to staff
• Act as a liaison between customers and other COT teams
• Serve as Problem manager
• Manage daily activities and operations
• Manage problems that occurring within the Enterprise
• Asset Reporting and accounting measures
• Writes and publishes technical, process and user documentation

We are seeking candidates with the following skills:

• Leadership
• Communication
• Decision making
• Ability to work under pressure
• Time Management
• Experience in computer hardware and software support, systems analysis, systems support, or computer operating systems
• Customer service background
• Excellent documentation skills
• Initiative
• Critical Thinking

The ideal candidate should have strong communication skills and have displayed the ability to complete work related activities in a professional manner. The candidate should be able to multitask with a proven history of sound decision making in a high stress situation. The candidate should possess the ability to adapt to the ever-changing environment in the IT industry.

If you are interested in a challenging and rewarding career where you can make a positive difference in the Commonwealth of Kentucky, we look forward to reviewing your application for the Information Systems Manager position.

Minimum Requirements

Working Conditions

Incumbents working in this job title typically perform duties in an office setting.

Probationary Period

This job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111.

If you have questions about this advertisement, please contact Jennie Duffy at Jennie.Duffy@ky.gov or 859-285-8747.

An Equal Opportunity Employer M/F/D