Bingo Supervisor jobs in Spokane, WA

Description

$1,000 hiring bonus (restrictions apply), full time employees receive full coverage medical, dental and vision benefits at no additional cost, discounted childcare available, free rides on the CDA bus routes to Spokane, Post Falls and Coeur d'Alene available, free meal each shift, discounted food and gas at all venues, and many more!

SUMMARY:

The Bingo Operations Assistant will fill in where necessary. This may range from Paymaster/Vault teller, Inventory Control Clerk, Point-Of-Sale, floor sales and/or beverage server.

RESPONSIBILITIES:

• Maintain knowledge of Coeur d’Alene Casino Resort Hotel bingo promotions, games, papers, patterns, electronic devices, and pack set-up in order to provide assistance to customers as needed. 
• Immediately notify immediate Supervisor and Manager on Duty (MOD) of any concerns customers may have and in the event of any customer complaints direct the manager to the customer to help achieve positive resolution.  
• Maintain, clean equipment and ensure inventory is in designated locations at all times.
• Receive and return Bingo vault bank from Money Room according to company policies and regulations.
• Maintain security of all banks according to department policies and procedures.
• Responsible for maintaining cash bank accurately and keeping bank balanced.
• Responsible for obtaining cash bank from authorized staff when needed.
• Ensure all Bingo banks are issued and returned and accounted for in the appropriate computer program.
• Record, investigate, and resolve any variances.
• Accurately Count all paper prior to start of day.
• Prepare Bingo paper for admission clerks and floor clerks.
• Return paper for clerks as they come down, count and verify all paper as it’s returned.
• Maintain admission and floor clerks with extra paper as needed.
• Ensure required paper work and reports are accurate, verified, and submitted to the Bingo Supervisor.
• Prepare a balance report for admission and floor clerks at the end of shift.
• Issue Bingo payouts utilizing the appropriate application.
• Complete W2Gs correctly using the current Bingo application.
• Review NSF checklist to ensure proper deductions from bingo payouts as necessary.
• Distribute promotional items to customers.
• Accurately maintain all necessary reports.
• Follow procedures to ensure security of bingo paymaster bank.
• Report to supervisor any variances that occurred during the session.
• Assist new and returning bingo players with purchases and setup prior to bingo session.
• Answer incoming phone calls and relay information to customers or bingo team members.
• Responsible for assisting other employees as needed.
• Anticipates and meets customers and employee’s needs.
• Perform general filing and clerical duties for the bingo department.
• Maintain a clean and neat uniform and be well groomed.
• Attend all department and team meetings as assigned.
• Maintain a positive and productive attitude with fellow employees, managers, and guests.
• Other projects and duties as assigned. 

Qualifications

QUALIFICATIONS

Education/Experience:

• High school diploma or equivalent required.
• Must be 18 years of age or older.
• Previous customer service and cashier experience required.

Skills/Knowledge:

• Must work well in a team environment.
• Strong multitasking skills required. 
• Excellent verbal communication skills preferred.
• Basic problem solving skills required.  
• Excellent customer service skills required.
• Must be a quick learner with excellent organizational skills.
• Must be able to follow detailed instructions precisely.
• Strong mathematical skills required.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is considered a Light Weight category position. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include ability to adjust focus.  This position may work a variety of shifts and days and may occasionally work more than 8 hours a day or 40 hours a week.

This description has been designed to indicate the general nature and level of work performed by employees within this position.  The actual duties, responsibilities, and qualifications may vary based on assignment or group.

The Coeur d'Alene Casino Resort Hotel practices Indian Preference in hiring in the following order: 1. Coeur d’Alene Tribal Members, 2. Spouses and/or children of CDA Members, 3. Other enrolled members of Federally Recognized Tribes and 4. All other applicants.