Position Summary
The IT Engineer is responsible for maintaining and upgrading computer hardware and software systems.
Essential Duties and Responsibilities
The essential duties and responsibilities of this position include, but are not limited to the following:
• Provides User support on hardware and software
• Network repairs, upgrades and troubleshooting
• Provides support for SaaS (Prisym, etc)
• Technical writing
• Work in a highly regulated industry
• Administration and support of Salesforce platform
• Administration and support of Epicor MRP system
• Writing of BAQ reports in Epicor
• Administration and maintenance of SQL server
• Creation and support of reports In SQL server reporting services
• Provides support for site security policies and processes, including but not limited to developing policies
for successful implementation across the business (both physical and cyber-security)
Competencies
• Experience with SQL databases
• Good interpersonal skills
Minimum Qualifications (Knowledge, Skills, and Abilities)
• Bachelor’s degree in Computer Science/Math/Engineering
• Ability to understand and interpret customer needs; ability to work with all work functions (i.e.
Regulatory, Operations, Human Resources, Engineering)
• Ability to work independently and lead in a team environment
Preferred Qualifications
• Experience with Epicor ERP platform
• Experience with Salesforce/BarTender/SQL Server
Supervisory Responsibility
This position has no direct supervision. The individual may also be required to lead project teams and ensure
participants meet deadlines.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such
as computers, phones, photocopiers, filing cabinets and fax machines.
This job often operates in a cleanroom environment. Cleanroom environment requires personnel to wear
personal clothing completely covering the legs; company-provided cleanroom coat, bouffant, face mask, and
gloves.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully
perform the essential job duties and responsibilities of this position. Reasonable accommodations may be made
to enable individuals with disabilities to perform the functions.
While performing the duties of this position, the employee is regularly required to talk and hear. The employee is
frequently required to use hands, fingers, handle or feel objects, tools, or controls. The employee is occasionally
required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up
to 60 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision,
and the ability to adjust focus. The noise level in the office environment is usually minimal but there may be
increased noise or fumes in the warehouse and/or shipping and receiving areas.
Legal Disclaimer: This document is intended for informational purposes only, and does not constitute legal information or advice. This
information and all HR Support Center materials are provided in consultation with federal and state statutes and do not encompass other
regulations that may exist, such as local ordinances. Transmission of documents or information through the HR Support Center does not create
an attorney-client relationship. If you are seeking legal advice, you are encouraged to consult an attorney.
NOTE
This job description in no way states or implies that these are the only duties to be performed by the employee(s)
incumbent in this position. Employees will be required to follow any other job-related instructions and to perform
any other job-related duties requested by any person authorized to give instructions or assignments. All duties
and responsibilities are essential functions and requirements and are subject to possible modification to
reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will
possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude
individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The
requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does
not create an employment contract, implied or otherwise, other than an “at will” relationship.