Bookstore Director - Higher Ed. directs and oversees all activities related to the operation of a university/college bookstore. Purchases new books, coordinates the sale of used books, orders new inventory as needed. Being a Bookstore Director - Higher Ed. ensures that the textbook inventory is aligned with the needs and class schedule of the students. Hires, trains, and supervises employees. Additionally, Bookstore Director - Higher Ed. prepares and manages the staff work schedule so that the store is adequately staffed. Typically requires a bachelor's degree. Typically reports to a senior institutional officer. The Bookstore Director - Higher Ed. manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Bookstore Director - Higher Ed. typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
The Customer Service Representative (CSR) will represent the bookstore and college through courteous and professional interactions with students, staff, and the community. The position is customer facing, and is a physical job that requires standing for long periods of time, bending, twisting, and lifting up to 50lb boxes of clay and textbooks. The CSR will greet customers, approach and offer help as needed, and may work multiple areas within the store. CSRs will stock and recover the sales floor when not assisting customers. A supervisor is available for assistance if needed. The bookstore management team will assign and review work. This position averages 10 hours a week.
Typical tasks include, but are not limited to, the following:
Provide efficient, courteous service at the register and customer service desk, as well as on the sales floor; recommend products to customers through cross-selling; respond to in-person questions in a timely and friendly manner, connecting the customer with additional resources as needed; communicate customer needs and situations to the appropriate departments and/or managers for further investigation; troubleshoot work related problems by sharing new ideas with other team members and supervisors; operate a cash register and count down a personal till at the end of the shift; make outbound calls when customer ordered materials are in stock; answer in-bound calls to assist customers with meeting their bookstore needs; assist with merchandising and orderliness of displays; clean, organize, receive, remove, and price merchandise as directed; use a practical understanding of desktop computers to help navigate customers through the bookstore website; perform other duties as requested.
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0 Bookstore Director - Higher Ed. jobs found in Elyria, OH area