Bookstore Director - Higher Ed. jobs in Peoria, IL

The Customer Service - PT Specialist is primarily responsible in providing exceptional customer service while presenting a positive image of Illinois Central College through an upbeat attitude, eagerness to assist all who visit the Bookstore, and greet and serve all with a smile; communicate bookstore policies and procedures to potential and current ICC students in person, via telephone and email correspondence; operation of cash register, department charges, student financial aid and third-party agencies; provide customer service by answering questions, and helping customer find products and directing them to the merchandise they are looking for; handle all merchandise returns and exchanges; handle rental returns and rental prior to buy back and rental damages during buyback; activation of general gift cards for resale; operate ID machine; provide assistance as needed during bookstore rushes, buyback and year-end inventory; and perform related duties as related duties as required.

• East Peoria Campus Bookstore hours are Monday – Friday 8:00 a.m. – 4:30 p.m.
• Peoria Campus Bookstore hours are Monday – Friday 9:00 a.m. – 2:00 p.m.
• Later hours (5:00 p.m.) and two Saturdays (9 a.m. - 2 p.m.) may be required during rush months in January and August

• Perform customer service, operating cash registers, processing purchases/returns, receiving returned books, assisting in book buy back, and answering phone calls and emails
• Support the overall bookstore operations including open and close store, assist in merchandising, stocking, receiving shipments, and maintaining stockroom and bookstore areas
• Assist in administrative tasks such as maintaining records and inventories
• Train and support other assistants and student employees
• Perform related duties as required

The requirements listed below are representative of the knowledge, skills and abilities required to satisfactorily perform the essential duties and responsibilities.

• High school diploma or equivalent
• Experience working in retail, customer service, or related field
• Proficient in Microsoft Office Suite
• Strong attention to detail
• Strong customer service skills
• Strong verbal and written communication skills
• Accurate data entry skills
• Strong interpersonal skills, including the ability to establish and maintain cooperative and professional working relationships with others

• Associate's degree in business or related field
• 1 year of experience working in retail
• Experience working in higher education