Bookstore Director - Higher Ed. jobs in Rock Island, IL

• Forecasts goals and objectives for the department and strives to meet them.
• Hires, trains, motivate, counsels, and monitor the performance of all service department staff.
• Maintains reporting systems required by general management and the factory.
• Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys.
• Strives for harmony and teamwork within the department and with all other departments.
• Develops and implements a marketing plan which promotes new and repeat business.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Accounts for all documents; ensures that none are missing, and all are processed correctly.
• Holds weekly department meetings.
• Directs and schedules the activities of all department employees.
• Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
• Monitors technicians' daily productivity reports and corresponding payroll records.
• Monitors and follows up on parts orders with the parts manager to ensure availability.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Informs repair technicians of time allowances on each repair order, as needed.
• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Keeps abreast of new equipment and tools available and recommends purchases.
• Ensures that the work areas and customer waiting area are kept clean.
• Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
• Serves as liaison with factory representatives.
• Ensures the proper care, storage, and inventory of special tools.
• Ensures that customers' service files are up-to-date and readily available for reference.
• Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
• Prepares pricing guides and maintenance menus for frequent labor operations.
• Handles customer complaints immediately and according to dealership's guidelines.
• Establishes and maintains follow-up with all customers to confirm satisfaction with the service experience, in a timely fashion.
• Maintains safe work environment.
• Maintains a professional appearance.
• Inspects Repair Order Hard Copies for proper documentation of customer complaint, cause, and correction.
• Inspects "Flag-Time" verses actual time to ensure they are within manufacturer guidelines.

• Ten years of management experience minimum in a dealership/ auto repair facility
• Experienced in CDK, CDK Service Smartt, and CDK Service.
• Ability to read and comprehend instructions and information. High school diploma or the equivalent.
• Factory training credentials. Ten years of supervisory experience.
• Excellent communication, supervisory, and managerial skills.
• Ability to operate the department at a profit according to dealership guidelines.
• Must have valid in-state driver’s license and safe driving record.
• Must be a team player with impeccable honesty and integrity.

Why Ed Morse?

In addition to a rewarding career, Ed Morse offers our employees the following:

• Weekly Pay
• Uncapped earning potential! -Bonuses, Commissions, etc.
• 401K with company match
• Competitive Health Benefits including: Medical, Dental, Vision
• Supplemental Insurance options, Life Insurance, Short-Team Disability & Long-Term Disability
• Employee Assistance Program
• Quarterly Wellness Program
• Vacation Pay
• Six Paid Holidays each calendar year
• Fantastic Employee Purchase Program - Discounts on vehicles, parts & service
• Employee Referral Program - Get rewarded for working with friends
• Become involved in our community with Ed Morse Cares
• Unlimited career potential - opportunities in multiple states with over 24 brands
• Ongoing Education - receive manufacturer and product knowledge training