CONTROL BOOTH OPERATOR

HOURLY: $ 13.50

REPORTS TO:

Facility Administrator and/or designee

SUPERVISES:

N/A

MINIMUM REQUIREMENTS:

Education and Experience:

Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, abilities sufficient to successfully perform the duties and responsibilities of this job as required by the Texas Juvenile Justice Department, to include a high school diploma or GED.

Licenses, Certificates, and Experience

• Must be over twenty-one (21) years of age (for state certification requirements);
• Current Texas Driver's License and must have current automobile insurance;
• Ability to communicate effectively (reading, writing, and understanding) in English; knowledge of Spanish is preferred;
• Able to submit to a drug urinalysis pre-screening exam and pass a criminal background check. If the candidate for employment does have a criminal record, it must be cleared through the requirements as set forth by the Texas Juvenile Justice Department;

After Hire Licenses or Certificates

• Juvenile Supervision Officer Certification
• Cardio-Pulmonary Resuscitation (CPR Certification and First Aid (FA)
• Handle with Care (HWC) State Approved Restraint Technique Certification

TYPICAL DUTIES

• Maintain legible Detention Center main entry log, listing: all significant events; resident statuses; assigned staff, facility entry and exiting; logging outgoing calls to service agencies; logging operational information pertaining to assigned staff and or visitors, interns, contract, or volunteers.
• Maintain accountability of all residents and equipment and ensures that the environment is safe, clean, and secure.
• Acting as the operator, answering the telephone for the Detention Center sand always being professional and courteous when communicating with staff, non-staff, and following telephone procedures.
• Controlling the security of the Detention Center access. Keeping all magnetic door secured and only opening them when recognized Detention Center Staff or Chain of Command personnel request access. All others must be escorted.
• Be familiar with the Detention Center Program to anticipate resident movements or needs.
• Be familiar with support and service agencies to facilitate coordination, e.g. Tropical Texas (AVAIL); medical service; fires safety services; local law enforcement agencies, etc..
• Monitor security and fire alarm systems, including closed circuit monitors.
• Maintain communication with other staff to ensure continuity of care.
• Check the schedule for changes and to advise staff of pertinent information.
• Practice good discipline in using the (RTO) radio communications system.
• Maintain other logs, such as visitors, interns, volunteers, teachers, grievances, medical, resident monitoring logs, etc..
• Adhere, maintain, and comply with professional conduct and ethical behavior consistent with the standards and policies and procedures expected by the Prison Rape Elimination Act (PREA), TJJD, Cameron County, and Cameron County Juvenile Justice Department (CCJJD) at all time, both on duty and off duty.
• Adhere and comply with all PREA standards and will follow zero tolerance towards all forms of sexual abuse and sexual harassment.
• Adhere and comply with all TJJD standards to include Abuse, Neglect, and Exploitation (ANE) standards and cooperate with all ANE investigations.
• Adhere and comply CCJJD's and Cameron County's policies and procedures and know how to keep abreast of any changes to said policies and procedures, including maintaining a effective safety program as established by Cameron County.
• Abide by all federal, state, and local laws; the nature of our profession requires being a good role model and setting a good example at all times.
• Attend staff meetings and trainings as required.
• Employment is contingent upon federal, state, local and/or grants availability.
• CCJJD is an At-Will employer; the department has the right to terminate your employment for any legal reason, or no reason, at any time either with or without notice.
• Attends work punctually and regularly to provide of care for residents and dependability with coworkers and shift supervisors.
• Performs duties specific to shift as determined by the Facility Administrator, Operations Manager; and performs other duties as may be assigned.

In the event that the need arises to conduct the duties of a Juvenile Supervision Officer, the following must be adhered to:

• Provide direct supervision of all residents' daily activities and maintain safety and order of all residents.
• Implements available treatment plans, corrective disciplinary strategies and effective treatment intervention programs, Ensures that residents are aware of and understand their responsibilities and appropriate behaviors.
• Transport residents to off-site locations as required.
• Use Verbal De-escalation techniques to maintain control of situations
• Properly apply a physical restraint as instructed by Handle with Care, when a resident is physically harming themselves or to others or attempting to escape.
• Facilitate cognitive skill groups and teamwork activities
• Observe and document resident's behavior
• Provide individual and crisis coping techniques.
• Provide oversight and participate in committees and special projects.
• May assist in investigating incidents involving residents.
• Perform any and all other duties as assigned by the Chief Juvenile Probation Officer and/or designee to include reassignment which is in the best interest of the department.

SPECIAL KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:

• Policies, practices, procedures and legal terminology related to court system.
• General knowledge of providing trauma-informed care, establishing appropriate relationships, and social adjustments.
• Applicable Juvenile Justice System standards and procedures.
• Physical restraint techniques to prevent self-injury or injury to others, serious property damage or escapes
• Standard practices in area of assignment.
• Safety and security techniques and standards.

Skills In:

• Monitoring and responding to resident behavior.
• Problem solving and decision making.
• Both verbal and written communication.
• Basic Computer skills in word processing, spreadsheets, databases and a variety of software packages

Ability To:

• Required to work a rotating schedule in order to meet the needs of the program, which may include double shifts (16 hours) to include weekends and holidays
• Work efficiently both independently and as part of a team.
• Reason and make judgments and decisions.
• Maintain resident and program confidentiality.
• Deal effectively with mentally disturbed, hostile and aggressive individuals.
• Manage time well, perform multiple tasks, and organize diverse activities.
• Submit written documentation clearly, accurately, and impartially.
• Perform effectively and courteously in a stressful environment while maintaining a professional manner.
• Establish and maintain effective working relationships with departmental clientele, representatives of outside agencies, other county employees and officials, representatives of the juvenile justice system and the general public.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

Work Environment:

• Tobacco free environment.
• Absolutely no electronic devices or cell phones allowed in the facility while either on/off shift.
• Moderate travel with little or no notice (emergency transport) requiring additional hours after scheduled shift and/or overnight stays may be required for transports or training.
• Subject to contact with communicable diseases, hazardous waste, human fecal manner and foul odors.
• Must be able to work in high noise level environment.
• At no time, will the review or use of social media be allowed while on duty, and/or on County provided electronic equipment, except in limited situations where such activity is work related and is authorized by the Chief Juvenile Probation Officer or designee.

Physical Demands:

• Physical requirements include the ability to life/carry up to 50-100 pounds, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and basic office equipment. Subject to standing, sitting, walking, climbing stairs, bending, stooping, crouching, kneeling, pushing, pulling, reaching, twisting, balancing, repetitive motion, and squatting to perform essential functions.
• Subject to stressful environment and resident contact for extended periods of time.

Work Uniforms:

• Full Shirt and Pant set is provided by county. (Full-time Control Booth Operator receives a BDU and Pant, Part-Time CB receives a county t-shirt and BDU pant for Detention
• Boots if preferred must be bought by CB.
• If visible tattoos, sleeves or cover ups must be worn.
• Sets the example regarding personal appearance with regards to hair being neatly trimmed and combed and tied back daily or in a bun (women).
• Only jewelry allowed is a watch, wedding band and stud earrings for females. Necklaces may be worn inside your county issued shirt. No piercing on face area including tongue or exposed body area are allowed. Nails should be short and only up to point of fingers. Nails should not be long enough to be caught/snagged on clothing of staff or residents. Nails should not be pointed or sharp edge. No fake nails or gems/rhinestones on nails.

AA/EEO/MFD EMPLOYER