Branch Manager Assistant jobs in Boston, MA

Contact Information for posted positions

Winter Hill Bank
371 Summer Street
Somerville, MA 02144
Attention: Christina O’Kane
Fax number (617) 629-3327

Assistant Branch Manager

Davis Square Office, 5 Cutter Avenue, Somerville, MA 02144

Position Summary:

Under the direction of the Branch Manager, assists in the supervision of daily operational, BSA and security procedures of assigned staff and to provide customer service in conformance with established Bank policies, goals and objectives. Maintains exceptional customer and community relations.

The Primary Responsibilities of this position include but are not limited to the following duties.

Primary Responsibilities:

• Organizes and schedules the daily activities of assigned Teller staff to ensure adequate coverage and efficient operations. Provides knowledgeable, diplomatic and courteous direction and assistance to assigned staff and ensure proper and complete training of all staff both new and current. Review and approve time sheets when needed. Assists with monthly cash audits and provides performance feedback to Branch Manager.
• Will open and close the branch on a daily basis ensuring that the bank is properly alarmed and access and regress is safely made by all staff. Provides coverage in assigned branch or other branches as needed.
• Provides supervisory and administrative functions, which are required to ensure the ongoing effectiveness of assigned branch. Performs customer service duties by opening accounts, cross sells Bank’s various products and services and assists customers with requested transactions. Provides customers necessary information when needed and conducts customer research to respond to problems and questions within scope of expertise. Performs Risk Assessments on all new accounts in compliance with regulatory requirements. Maintains decision making authority for both customers and staff on bank related problems, questions and issues.
• Orders cash for the vault, and performs bulk and fine count to ensure accuracy of delivery. Verifies and distributes cash to tellers as required. Maintains accurate daily record of cash figures. Balances vault, branch, ATM and Night Depository daily per Security Procedures. Provides assistance and oversees tellers relative to the resolution of settlement problems and discrepancies. Ensures that supplies, e.g., money orders, treasurer’s checks, gift cards, debit cards, office supplies, etc., are adequately maintained.
• In accordance with Bank Secrecy Act, ensures the branch is in compliance with currency transaction reporting requirements. Assists with the gathering of requested documents when needed for and during external and internal audits.
• Assist with branch security in conformance with Bank’s established security program under the Bank Protection Act (BPA). This includes but is not limited to ensuring all security equipment (Cameras & Burglar alarms) are tested per procedures, are recording and in proper working order. Resolve malfunctioning equipment issues as soon as possible. Provides on-call assistance to restore alarms and ATM problems during business and night hours.
• Provides for the preparation of various daily, monthly or annual management reports. Ensures that reports are prepared in an accurate and timely fashion.
• Ensure proper upkeep of assigned physical location (inside and out) and all equipment, including ATM, are in proper working order and provide for emergency and routine maintenance of operational equipment and systems within scope of expertise. Ensure branch facility is maintained in a neat, attractive and functionally efficient manner and that all displays and rate sheets are current.