JOB TITLE: Teller I – Full Time
DEPARTMENT: Corporate Branch
REPORTS TO: Head Teller
Position Summary: The primary purpose of this position is to provide consistent, high quality customer service, including needs identification and cross-selling/referrals, while accurately and effectually processing financial transactions in strict accordance with bank’s policies.
Functions:
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Processes all customer transactions in strict adherence to bank procedures, including savings; check; bond; cash; travelers checks; mortgage, consumer, and other loan payment; and night deposit transactions
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Resolves routine customer service concerns and/or notifies the appropriate authority to do so
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Explains, promotes, refers, and/or sells products and services based on customers’ needs, i.e., travelers checks, money orders, cashier checks
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Meets or exceeds defined sales, referrals, and service goals
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Cashes checks and pays out money after verification of signatures and customer balances according to Check Cashing guidelines
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Processes transactions on the bank’s operating system(s)
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Accurately and in a timely fashion balances currency, coin, and checks in cash drawer within specified time periods and at shift’s end (in strict accordance with bank’s guidelines)
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Removes deposits from, and counts and balances cash in automated teller machines and night depository
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Performs other assigned duties essential to the operation of the branch
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Occasionally “fills in” for other branches at the request of management
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Actively participates in community service and consistently represents Dime Bank in a professional manner
Knowledge, Skills, Requirements:
Requires a high school diploma or its equivalent and an adherence to the bank’s training policies and requirements.
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Aptitude for mathematics
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Able to strictly follow instructions, policies, procedures, and confidential protocol
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Adhere to compliance of all applicable Federal and State bank regulations, as well as Dime Bank policies and procedures
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Excellent customer service, including customer relationship building and product and services referral skills
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Top-notch communication skills
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Competent keyboard skills and familiarity with computers
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Organizational skills, i.e., maintain an organized and efficient workspace
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Initiative
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Ability to work closely and harmoniously with others in a busy environment
Physical Demands and Condition Requirements:
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General office environment
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Standing for extended periods of time
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Ability to lift bags of coin
Equipment Used:
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General office equipment, i.e., calculator, photocopier, etc.
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Computer
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Coin machine
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Bill counter
ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.