Branch Office Manager jobs in Daytona Beach, FL

Responsible for direct management of Account Team staff, including: Assigning tasks and managing work-flows; monitoring and improving staff performance; scheduling; human resource management; staffing; training; staff development; staff communication and support; process, policy, and procedure compliance; modeling core values.

• Live and champion IOA core values at all times, demonstrating the highest levels of personal character, integrity, and servant leadership.
• Directly manage Account Management staff within the branch, including communicating expectations, monitoring individual employee performance, coaching and counseling, and taking appropriate corrective actions as needed.
• Serve as primary front-line Human Resource manager for staff, ensuring all HR processes, policies, and procedures are followed and administrative requirements met.
• Monitor staff performance to ensure productivity, efficiency, quality, and service standards are met, taking corrective actions as needed.
• Manage staff days off calendars to ensure service continuity.
• Ensure appropriate staffing levels necessary to meet all operational and service goals, and recommend adjustments as needed.
• Participate in new employee selection process, including interviewing and making hiring recommendations.
• Prepare and deliver staff performance evaluations accurately and within required timeframes.
• Proactively recognize positive and negative staff performance trends and provide frequent coaching, consultation, encouragement, and praise.
• Provide initial/new hire and ongoing staff training.
• Encourage ongoing growth and professional development of all operations personnel within branch.
• Develop the next generation of branch operations leadership, including identifying and preparing succession candidates for Operations Supervisor roles.
• Actively promote IOA culture at all times, including initiation of and participation in staff level team building and other activities to continuously improve employee engagement.
• Quickly identify gaps and shortfalls in staff performance and proactively develop, communicate, and implement corrective actions to take.
• Continuously monitors and interprets staff performance data and reports (KPIs), and takes appropriate actions based on conclusions.
• Maintain frequent and transparent communication regarding staff performance and activities with branch operations leadership team.
• Develop, implement, improve, and ensure staff compliance with core work processes, including identifying and adopting best practices.
• Lead implementation and enforcement all company work rules, standards, and policies and procedures among staff.
• Maintain high degree of technical competence and industry/market expertise.
• Ensure management/leadership skills are continuously improved by actively participating in internal/external professional development opportunities.
• Develop and maintain positive, productive relationships with IOA leadership, peers, co-workers, and employees.
• Perform other duties as assigned.

• Competitive salaries and bonus earning potential
• Great benefits, including company paid health insurance
• Paid time off for holidays, vacations, and sick time
• 401K with an employer match
• Participation in our employee stock plan
• Opportunities for professional growth and career progression
• A culture that emphasizes respect for every individual
• Company commitment to work/family life balance and community service
• Teammates who share your drive for excellence
• Knowing every day you are helping our clients protect their families and businesses

• If you want to feel the significance of knowing your efforts have been both recognized, appreciated and rewarded, then IOA is right for you.
• If you want to feel valued and have a real influence towards the continued success of your organization, then IOA is right for you.
• If you want to feel the peace of knowing that you’ve made the best decision of your professional life, then IOA is right for you.