Branch Review Team Lead jobs in Terre Haute, IN

QUALIFICATIONS

Education

• High school diploma or GED
• Reading and writing skills required

Experience/Skills

• Thorough introductory training and semi-annual retraining provided
• One year experience in admitting office with switchboard/communications system
• Knowledge of admitting/business office/health care environment
• Can correctly type 30 words per minute
• Computer literate
• Data entry experience
• Committed to “cross training” philosophy for all assigned tasks
• Committed to customer satisfaction in responding to all patient/customer inquiries (internal customers)
• Works well with stress from patient dissatisfaction with registration process
• Ability to use office equipment
• Works independently with little supervision
• Ability to work under pressure with time constraints
• Ability to concentrate

Required Licenses/Certifications

• N/A

Working Conditions

• Clean, well-lit working environment

ROUTINE RESPONSIBILITIES

Registration

• Registers patients effectively through Meditech
• Understands Meditech functionality and registers different account types accurately
• Understands pre-registration for prior date of service process

Finance/Insurance

• Ensures appropriate steps have been taken prior to completing registration process
• Completes registration process ensuring:
  • Pre-certification is completed
  • Appropriate consents are signed
  • Adherence to medical compliance for Medicare patients
  • Self-pay policy is followed
• Completes HPE applications when appropriate
• Schedules financial navigation appointments as needed
• Collects payments for services rendered as needed
• Collects payments from patients paying previous bills
• Keeps account of petty cash per each shift

Behavioral/HIPPA Standards

• Interacts professionally with patients, visitors, vendors, and volunteers
• Assists guests
• Maintains confidentiality of guests, patients, and all SCCH employees
• Displays professionalism and courtesy with peers

Team Lead Duties

• Onboarding/Training
  • Assists in onboarding and training new team members
  • Available and ready to expand the knowledge of staff and enhance overall employee competency and productivity
  • Serves as resource to staff by offering additional training as needed in certain areas of their role
  • May include offering additional insurance education or Meditech training

• 
  Leadership/Professionalism
  • Serves as point of contact when Patient Access Supervisor is unavailable
  • Attends daily Safety Briefing meeting when Supervisor is unavailable
  • Rounds on new and existing staff as needed
  • Participates in the development, maintenance, and implementation of standards, manuals, procedures, tools, and guidelines relating to Patient Access
  • Leads daily huddle and assigns staff as needed

Reporting/Switchboard

• Completes appropriate daily logs and files paperwork accordingly
• Completes checklists for each shift
• Answers and logs phone calls as needed per department policy
• Pages on-call staff as needed per department policy
• Announces Safety Briefing Meetings and 2:00pm Quiet Time.

Department Specific Focus

• Develops new onboarding material for Patient Access staff in collaboration with department leadership
• Responsible for collecting 1% of upfront collections for the year: $2,400