Branch Service Manager jobs in Akron, OH
Branch Service Manager oversees daily branch activities. Monitors branch service quality and coaches staff to achieve appropriate levels. Being a Branch Service Manager manages and schedules tellers and customer service staff. Schedules Customer Service Clerks/Reps to ensure adequate coverage. Additionally, Branch Service Manager implements and reviews bank policies and procedures, prepares branch for audits, and keeps branch in compliance with all bank policies and procedures. Handles more complex customer complaints and questions. May require a bachelor's degree. Typically reports to the Branch Manager. The Branch Service Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Branch Service Manager typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Recently Added Branch Service Manager jobs
Branch Manager
- KeyBank
-
Streetsboro, OH
FULL_TIME
-
Job Summary:
Be a problem solver, trusted advisor, and partner to the people and businesses in our Key Bank communities. The Branch Manager builds, coaches, develops, leads, and motivates a team that is capable of providing excellent client service in all interactions, analyzing clients' needs, and recommending financial solutions that help Key clients achieve confidence in their financial wellness and achieve their goals. The Branch Manager is accountable for branch operations and compliance by providing direction and guidance to branch team on operational/regulatory procedures, ensuring compliance with operational, security, audit procedures, and timely completion of branch operational tasks. The Branch Manager leads his/her team through consistent execution of the Branch Playbook to deliver on Branch Goals. The Branch Manager has a strong focus on acquiring and growing small business relationships and will serve as a market leader in the local community and/or designated business area. At KeyBank, we believe it's our opportunity and our privilege to help our clients move forward in their financial journey. We take pride in serving our clients and making them feel that no bank will fight harder for them.
Responsibilities:- Embodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially
- Engages in outside calling to small business clients in and around the community delivering the full depth and breadth of products and services Key offers; Develop centers of influence and networks in the community to identify prospective client referrals with a strong focus on Small Business
- Accountable for growing the business through retention, expansion, and acquisition tactics, and for leading the Branch team to success in attaining activity, behavior, and outcome expectations as well as achieving individual expectations.
- Leads and develops the branch team, ensuring understanding of Key’s products and services, Key’s sales and service process and the competitive landscape, while instilling Key’s vision and values with the branch team
- Facilitate strong partnerships within branch team and with line of business partners, focusing on client acquisition and deepening the relationship of current clients; effectively manage internal and external COIs
- Responsible for managing, staffing, and scheduling all direct report work schedules within the branch, including recruiting/identifying talent, interviewing, selecting the branch team, and successfully onboarding and training new teammates
- Deliver a consistent, disciplined coaching and performance management process by observational coaching, joint sales calls, growth and development, utilization of training tools, all leveraging our culture of reward and recognition
- Provide guidance and direction to the branch team to ensure compliance with regulatory, security and internal controls, which includes timely completion of all branch operations tasks
- Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
- Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.
Education Qualifications:- High School Diploma GED, or equivalent experience (required) or
- Bachelor's Degree (preferred)
Experience Qualifications:- 3 years Experience in a sales capacity with a demonstrated ability to lead and coach a successful sales team. (required)
- 3 years Demonstrated small business deposit/credit experience and familiarity with small business operations (required)
- General understanding of financial statements and concepts (required)
- Demonstrated understanding of consumer credit including loan-to-value, debt to income and credit reports (required)
- Demonstrated ability to leverage Centers of Influence (COIs) to further promote business (required)
- Demonstrated experience with influencing business partners, as this role will require significant influence of partners such as Key Investment Services, Mortgage and Business Banking sales professionals (required)
- Demonstrated ability to effectively communicate and possess strong public speaking skills (required)
Licenses and Certifications:- Notary License (preferred)
Tactical Skills:- Lead by example and ensure consistent delivery of distinctive service for all clients; Develop the skills and confidence required of a high-performing team and profitably grow the business through enduring client relationships
- Is knowledgeable about the client’s accounts and business with the bank and uses sound judgment with customers and transactions
- Leads Branch sales team with a proactive client focus with preset appointments and quality conversations leading to recommendations that support clients’ financial wellness goals, leveraging system-generated lead lists, walk-ins and professional contacts
- Champions and fosters a culture that embraces change and continuous improvement and aligns change initiatives with the best of present organizational values, strategic intent, and practices; keeps focus on the desired end state while acknowledging the human impact
- Strong work ethic and high level of integrity
- Excellent Time management skills with the ability to lead the team through multiple priorities
Personal Skills:- Adaptability
- Collaboration
- Critical Thinking
- Decision Making
- Emotional Intelligence
Practical Skills:- Business Acumen
- Oral & Written Communication
- Risk Management
- Storytelling
- Change Navigation
Core Competencies:All KeyBank employees are expected to demonstrate Key’s Values and sustain proficiency in identified Leadership Competencies.
Physical Demands:- Consumer Retail Management - Ability to communicate face to face and on the phone with clients, frequent use of hands to manipulate/grasp objects, occasional bending and lifting from floor height, frequent lifting of 1 – 10 lbs., occasional lifting of up to 30 lbs.
Travel:- Occasional travel to include overnight stay.
Driving Requirements:- Ability to routinely and frequently operate a motor vehicle with a valid driver's license.
Job Posting Expiration Date: 07/02/2024
KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected categories.Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com. - 13 Days Ago
Branch Manager
- US11345-AIRGAS Airgas USA, LLC
-
Akron, OH
FULL_TIME
- R10040119 Branch Manager (Open) Location: Akron, OH - Retail shop How will you CONTRIBUTE and GROW? The Branch Manager has overall responsibility for the critical issues of branch operations and profi...
- 3 Days Ago
Branch Manager
- Anytime Fitness
-
Hudson, OH
FULL_TIME
- Fielding Fitness Enterprises LLC Job Description Job Title: Club Manager Reports To: District/Regional Manager FLSA Status: Summary: Responsible for providing tour prospects, signing up new members, s...
- 4 Days Ago
Branch Manager
- Anytime Fitness
-
Hudson, OH
FULL_TIME
- Fielding Fitness Enterprises LLC Job Description Job Title: Club Manager Reports To: District/Regional Manager FLSA Status: Summary: Responsible for providing tour prospects, signing up new members, s...
- 4 Days Ago
Branch Manager (Commercial Landscape)
- Moscarino Landscape + Design
-
Akron, OH
PART_TIME,FULL_TIME
- Are you a motivated self-starter who enjoys taking charge of their own journey? Do you have a knack for problem-solving and can effortlessly engage with others? Are you seeking an environment that all...
- 28 Days Ago
Manager
- Quick Service Restaurant
-
Akron, OH
FULL_TIME
- You will oversee daily operations, uphold quality standards, and foster a culture of exceptional service-- Making sure that every guest enjoys a memorable dining experience characterized by genuine Ca...
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0 Branch Service Manager jobs found in Akron, OH area
Customer Service Representative
- Gunton Corporation
-
Cleveland, OH
- Customer Service Representative Description **$16-$20 per hour based on experience!** Support customer satisfaction, gro...
- 4/23/2024 12:00:00 AM
Customer Service Representative (Loan Consultant I)
- Lendmark Financial Services, LLC
-
Cuyahoga Falls, OH
- At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our...
- 4/22/2024 12:00:00 AM
Registered Client Service Associate
- Morgan Stanley
-
Beachwood, OH
- Position Summary Registered Client Service Associates (CSAs) help shape the future of service by modernizing the client ...
- 4/22/2024 12:00:00 AM
Customer Service Coordinator
- Mazzella Service
-
Cleveland, OH
- Job Description Job Description CusttomerService Coordinator The Service Coordinator will organize, manage, schedule and...
- 4/22/2024 12:00:00 AM
Outbound Call Representative - 3 Needed - Short-term - NW
- Area Temps, Inc.
-
Cleveland, OH
- Job Description Job Description A management company is seeking individuals to make outbound phone calls to people on a ...
- 4/22/2024 12:00:00 AM
Customer Service Representative
- DB Roberts
-
Highland Heights, OH
- Job Description JOB SUMMARY The major objective for this position is to provide essential elements of support for the In...
- 4/21/2024 12:00:00 AM
Registered Client Service Associate
- Morgan Stanley
-
Pepper Pike, OH
- Position Summary Registered Client Service Associates (CSAs) help shape the future of service by modernizing the client ...
- 4/20/2024 12:00:00 AM
Customer Service Representative (Loan Consultant II)
- Lendmark Financial Services, LLC
-
Garfield Heights, OH
- At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our...
- 4/19/2024 12:00:00 AM
About Akron, Ohio
Akron (/ˈækrən/) is the fifth-largest city in the U.S. state of Ohio and is the county seat of Summit County. It is located on the western edge of the Glaciated Allegheny Plateau, about 30 miles (48 km) south of Cleveland. As of the 2017 Census estimate, the city proper had a total population of 197,846, making it the 119th-largest city in the United States. The Greater Akron area, covering Summit and Portage counties, had an estimated population of 703,505.
The city was founded in 1825 by Simon Perkins and Paul Williams, along the Little Cuyahoga River at the summit of the developing Ohio and...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Branch Service Manager jobs
$44,185 to $56,960
Akron, Ohio area prices
were up 1.6% from a year ago
were up 1.6% from a year ago
What does a Branch Service Manager do?
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