Branch Service Manager jobs in Baton Rouge, LA
Branch Service Manager oversees daily branch activities. Monitors branch service quality and coaches staff to achieve appropriate levels. Being a Branch Service Manager manages and schedules tellers and customer service staff. Schedules Customer Service Clerks/Reps to ensure adequate coverage. Additionally, Branch Service Manager implements and reviews bank policies and procedures, prepares branch for audits, and keeps branch in compliance with all bank policies and procedures. Handles more complex customer complaints and questions. May require a bachelor's degree. Typically reports to the Branch Manager. The Branch Service Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Branch Service Manager typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Recently Added Branch Service Manager jobs
Branch Manager (Amite Branch)
- Regions
-
Amite, LA
FULL_TIME
-
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.
Job Description:
At Regions, the Branch Manager is responsible for maintaining an engaged, operationally sound, and high performing team dedicated to improving the financial wellness of our customers. This position acts as a player and coach, oversees branch operations, directly manages associate performance, and provides guidance as needed to ensure associates are helping customers reach their financial goals by understanding and meeting customer needs. Branch Managers are expected to drive branch performance results through strong individual sales performance in addition to ensuring the team meets and exceeds branch sales, quality, and service goals while maintaining an operationally efficient and compliant branch.
Regions' mission is to make life better for our customers and communities, and we are looking for candidates committed to helping customers reach their financial goals by understanding and meeting customer needs. The successful candidate should be individually driven and competitive, as well as motivated to work as a team to achieve a common goal. This requires a candidate who is motivated by a fast paced and energetic environment, with the ability to provide personalized customer service.
Primary Responsibilities
Leads a small team of branch associates responsible for contributing to new revenue generation through identifying customer needs and providing appropriate guidance and perspective about Regions solutions
Conducts outside sales efforts commensurate with market opportunity to generate new business clients while also maintaining and expanding existing consumer and business banking relationships
Educates associates, customers, and surrounding community about best practices to achieve and maintain financial wellness in addition to emerging bank technology and digital solutions such as mobile, online and ATM offerings, all designed to make banking easier
Coaches and develops branch associates through execution of iConnect - the Region's Sales, Service and Coaching process, with considerable guidance from assigned mentor, senior level managers and internal support partners
Provides consistent and timely coaching and guidance to associates to assist with strengthening their product knowledge and identifying customer needs
Educates and advises customers on Regions Consumer and Business products and services, including all loan and deposit types in addition to assisting with annuities and life insurance
Ensures a consistent optimal customer experience, including handling customer’s transactional needs as needed. This may include sharing responsibility for greeting customers and processing transactions to ensure customers bank when, where, and how they want
Resolves escalated customer and associate issues and provides counseling to associates as needed in partnership with senior leadership and Human Resources
Manages recruiting and selection process for assigned branch
Maintains relationships with Line of Business partners and refers customers to an internal team of experts when additional complex financial goals and needs are recognized
Follows all bank policies, processes, procedures, and internal audit requirements and adheres to applicable laws and regulations, including completing individual duties specific to the role of Branch Manager, and ensures all associates in the branch complete their delegated operational risk management duties as assigned; as a member of the branch team, ensures sound banking practices, including managing, identifying, and reporting operational risks
This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.
This position is incentive eligible.
This position requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). Please refer to https://fedregistry.nationwidelicensingsystem.org for more information.
Requirements
High School Diploma or GED
Two (2) years of Financial Services, sales, or sales management experience
Expected to obtain an active Life Insurance License within first twelve (12) months and maintain continuing education for licensing requirements
Ability to work on Saturday as needed
Preferences
College degree
Life Insurance License
Supervisory experience within the Financial Services industry
Five (5) years of banking and/or lending experience
Five (5) years of relationship-based client consultation experience
Skills and Competencies
Ability to exhibit mastery of key advice, guidance, and education concepts
Ability to provide effective feedback and guidance
Ability to handle multiple priorities simultaneously
Excellent communication and customer service skills
Excellent leadership and problem-solving skills
This position may be filled at a higher level depending on the candidate’s qualifications and relevant experience.
Position Type Full time
Compensation Details
Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.
The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
Job Range Target:
Minimum: $49,787.64 USD
Median: $66,672.00 USD
Incentive Pay Plans: This role is eligible to participate in a commission incentive plan. Employees have the potential to earn commission based on performance against defined metrics and goals.This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals.
Benefits Information
Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.
Paid Vacation/Sick Time
401K with Company Match
Medical, Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program
Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.
https://www.regions.com/welcometour/benefits.rf
Location Details Amite
Location: Amite, Louisiana
Bring Your Whole Self to Work
We have a passion for creating an inclusive environment that promotes and values diversity of race, color, national origin, religion, age, sexual orientation, gender identity, disability, veteran status, genetic information, sex, pregnancy, and many other primary and secondary dimensions that make each of us unique as individuals and provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work is the right thing to do.
OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans
Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company. - Just Posted
Branch Manager
- Classic Industrial Services, Inc.
-
Baton Rouge, LA
FULL_TIME
- Classic Industrial Services ( classicindustrial.com), headquartered in Baton Rouge, is a leader in effective industrial services in the United States. Established in 1988, we offer design, constructio...
- 18 Days Ago
Branch Manager
- Herc Rentals
-
Gonzales, LA
FULL_TIME
- Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with trailing twelve month total revenues of nearly $2.7 billion as of September 30, 2023. Herc Rentals'...
- 18 Days Ago
Branch manager
- Professional Transportation, Inc.
-
Hammond, LA
FULL_TIME
- Want to get your career moving in the right direction? We are seeking a self-confident, outgoing, results oriented leader who wants to join our growing organization. Must have the ability to work in a...
- Just Posted
Branch Manager
- Reliable Parts
-
Baton Rouge, LA
FULL_TIME
- Supplier Branch Manager - Distribution General Manager If you're a natural leader with supervisory experience, Reliable Parts wants you to apply for this job as a full-time Supplier Branch Manager - D...
- 29 Days Ago
Branch Manager
- Wallace Management Company LLC
-
Baton Rouge, LA
FULL_TIME
- Do you want to start a career with opportunities for growth and advancement, not just a sales or retail job? Do you love working with people and providing positive customer service and sales experienc...
- 1 Month Ago
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0 Branch Service Manager jobs found in Baton Rouge, LA area
Sr. Consumer Loan Specialist - Sales Customer Service
- Republic Finance
-
Baton Rouge, LA
- Overview and Responsibilities: Are you looking for a long-term opportunity with a growing financial services company tha...
- 4/25/2024 12:00:00 AM
Customer Service Coordinator
- Ryder System
-
Baton Rouge, LA
- Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-polic...
- 4/24/2024 12:00:00 AM
Account Representative
- Mariner Finance Llc
-
Baton Rouge, LA
- Are you a goal-oriented individual? Are you looking to start your career at an industry-leading consumer finance organiz...
- 4/24/2024 12:00:00 AM
Executive Assistant -Vice Chancellor of Institutional Advancement & BRCC Foundation
- Baton Rouge Community College
-
Baton Rouge, LA
- **Executive Assistant -Vice Chancellor of Institutional Advancement & BRCC Foundation** Print (https://www.governmentjob...
- 4/24/2024 12:00:00 AM
Assistant/Associate Professor (Insect Systematics)
- Louisiana State University
-
Baton Rouge, LA
- All Job Postings will close at 12:01a.m. CST (1:01a.m. EST) on the specified Closing Date (if designated). If you close ...
- 4/23/2024 12:00:00 AM
Extension Associate (EFNEP Technology Coordinator)
- Louisiana State University
-
Baton Rouge, LA
- All Job Postings will close at 12:01a.m. CST (1:01a.m. EST) on the specified Closing Date (if designated). If you close ...
- 4/22/2024 12:00:00 AM
IT Project Coordinator
- Louisiana State University
-
Baton Rouge, LA
- All Job Postings will close at 12:01a.m. CST (1:01a.m. EST) on the specified Closing Date (if designated). If you close ...
- 4/22/2024 12:00:00 AM
Field Service Account Manager
- Clean Harbors
-
Baton Rouge, LA
- Clean Harbors is seeking a Field Services Account Manager, to join the Environmental Sales team. The Field Services Acco...
- 4/18/2024 12:00:00 AM
About Baton Rouge, Louisiana
Baton Rouge (/ˌbætən ˈruːʒ/ BAT-ən ROOZH; from French bâton rouge [bɑtɔ̃ ʁuʒ] (listen), meaning 'red stick') is the capital of the U.S. state of Louisiana. Located on the eastern bank of the Mississippi River, it is the parish seat of East Baton Rouge Parish, the most populous parish in Louisiana. It is the 99th most populous city in the United States, and second-largest city in Louisiana after New Orleans. It is also the 16th most populous state capital. As of the U.S. Census Bureau's July 2017 estimate, Baton Rouge had a population of 227,549, down from 229,493 at the 2010 census. Baton Rou...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Branch Service Manager jobs
$43,498 to $56,074
Baton Rouge, Louisiana area prices
were up 1.2% from a year ago
were up 1.2% from a year ago
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