Branch Service Manager jobs in Binghamton, NY

Monroe Tractor is a well-known and respected construction equipment and agricultural equipment dealer with over 70 years of experience servicing the northeastern US. With 18 locations throughout New York, Pennsylvania, Vermont, Connecticut, and Massachusetts, we pride ourselves on providing best-in-class sales and support to over 15,000 hardworking customers. Since our founding in 1951, the industries we serve have been transformed by the technologies, equipment, and capabilities undreamed of decades ago. But the people we serve haven’t changed, and neither have we. We’re still a family-owned business, and we’re WBE-certified.  

The Branch Manager is the entrepreneurial sales and operations leader, who oversees store operations while coaching and mentoring your team to achieve branch budgetary goals and objectives while fostering a confident and collaborative culture that produces exceptional customer service. The successful candidate will ensure that the branch departments (service, parts, sales, and rental), understand and implement company policies and procedures to meet or exceed key performance metrics. Using strong communication skills and emotional intelligence you will effectively communicate and contribute to a positive company culture that can effectively work in partnership with various corporate departments and Directors. You must have the business acumen to make recommendations to the President, CFO, and Operations Director to cultivate a best-in-class branch sales and operations experience for internal and external customers.

The Branch Manager is a fully on-site position and reports to the Operations Director.

Responsibilities

• Develops annual objectives and expense budgets for the branch. Approve department goals and budgets.
• Establish regularly occurring L10 meetings designed to; foster collaboration, create and complete specific branch goals, and improve communication within all departments.
• Ensures that all authorized plans and programs are carried out by the department heads relating to volume, profit, product mix, and market penetration.
• Responsible for the recruiting/hiring/developing/coaching of branch personnel, particularly the branch department managers. Leverage various company assets, including OEM vendors, Directors, and HR, to create appropriate personal improvement programs, and regularly occurring one-on-ones to increase the effectiveness of department manager’s leadership abilities.
• Constantly evaluates pricing, distribution, and competitive actions and policies. Implements changes to improve branch sales volume and profit.
• Ensures that all orders, and other customer communications, are promptly and accurately handled.
• Measures allowance on trade-ins with the sales manager to ensure fast turnaround. Ensures a balance between new and used equipment sales; helps to establish the number of repairs on trade-ins, repossessions, and rentals. Ensures repairs are complete within the target time frame.
• Recommends the acquisition of additional lines of equipment or changes in present lines. Examines equipment records regularly.
• Quarterly, evaluate department manager’s performance and expense against planned goals. With the approval of the Operations Director, helps to establish a compensation program for the department managers and employees, and modify it as necessary.
• Responsible for the enforcement of all company policy rules and regulations affecting branch personnel and demonstrates judgment that aligns with the brand when making business decisions.
• Maintains proper records, submits necessary reports, checks customer credit status, controls expenditures, and is responsible for all company assets.
• Responsible for maintaining customer relations on a firm, fair, and harmonious basis and can maintain composure during stressful times.
• Works closely with the company functional managers, cooperates with manufacturers’ representatives, maintains and sells the company image, conducts meetings, and performs other duties, as assigned by the President and Operations Director.
• Submits monthly, quarterly, and yearly plans, with results to the Operations Director
• Develops and implements corrective action plans, in areas where objectives are not realized.
• Empower staff in the execution of the operating plan along with providing meaningful feedback

Method of Measurement

• Actual-to-budget results in top-line revenue, profitability, and expense objectives as reported through our CDK financial reports.
• Performance of the responsibilities, as outlined in this job description.
• Successful completion of monthly, quarterly, and yearly objectives, as defined in the Branch Operation Plan and other KPI’s as needed.
• Yearly performance review

Skills

• Excellent communicator who can deliver clear direction and is not afraid of having challenging conversations, particularly about performance.
• Leadership-minded, with the capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically.
• High sense of urgency and high level of energy
• Ability to gather, analyze, interpret, and communicate complex and disparate forms of written and verbal data and information and identify trends that may indicate high-risk issues to develop contingency plans and corrective action.
• Able to effectively use Outlook, excel, word, and other software options to organize and track day-to-day business responsibilities. Familiarity with working with CRM, or other ERP systems.
• Act in the capacity of a role model by displaying behaviors and actions that support the MT culture and values and hold others accountable to cultural values and behaviors.

Benefits

• Medical, Dental & Vision Insurance
• 401K Plan Match
• Competitive Paid Time Off Policy
• Short/Long Term Disability
• Family-owned and operated
• Annual Reviews
• Generous Annual Incentive Bonus Plan

Salary Range: $80,000 - $95,000 plus the opportunity to earn an annual incentive bonus

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.