Branch Service Manager jobs in Bremerton, WA

A GREAT PLACE TO WORK AND BANK

Join our team! 1st Security Bank team members deliver service that "WOWs" each other and our customers. We value relationships, teamwork, community, and professional growth in a safe, friendly, and progressive workplace. We celebrate diversity and support equality for all. If you share these core values and are committed to career excellence, let us help you reach your dreams!

If you are the type of individual that would enjoy working at one of the Puget Sound's Best Places to Work for 8 years in a row and focuses on providing an exceptional client experience, then 1st Security Bank is the place for you. 1st Security Bank was named a bronze medal winner in its class in the Puget Sound Business Journal's Best Workplaces contest in its first year nominated and is also consistently rated a 5-star Bank in Washington State by Bauer Financial, an independent bank rating firm.

POSITION SUMMARY:

Responsible for the delivery of high quality, efficient operations, sales, and service to Bank clients. This includes the professional development of all staff to include proper hiring, training, and coaching of all employees.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Completes monthly certifications to ensure compliance with current 1st Security Bank policies and procedures.

• Ensures the branch receives an annual audit score of Satisfactory.

• Assists the manager in attaining branch goals by coaching staff on their sales activities.

• Provides leadership, training, and supervision to staff by scheduling documented weekly coaching sessions with each team member and utilizing their Branch Development Plan.

• Ability to multitask and prioritize job responsibilities as required while maintaining organization.

• Ensures excellent customers service skills are practices by all staff members.

• Professional oral and written communication skills and follow-up when corresponding with employees and customers.

• Assists with Retail Support by participating in the call queue for all retail staff.

• Meets weekly with the Branch Manager to discuss updates on employee status.

• Ensures sufficient staff coverage to meet customer needs.

• Primary contact for branch facility issues.

• Maximizes income and minimizes expense through ongoing improvements of branch procedures and practices.

• Provides operational support by communicating, implementing, and monitoring compliance with bank policies and procedures

• In the absence of the branch manager, is responsible for branch administration and operations including product sales, customer services, security and safety.

• Performs Personal Banker functions/duties, including opening new accounts for businesses and households.

• Researching and problem solving customer issues or complaints that require a management-level decision.

• Adheres to 1st Security Bank Core Values, policies and procedures.

• Supports management decisions and goals in a positive, professional manner and always represents the bank with a high level of integrity.

• Performs other duties as assigned.

YOU WILL BE ELIGIBLE FOR

• Full medical, dental, and vision coverage for individual or family plan.

• Life insurance.

• Long- and short-term disability insurance.

• 401K matching program.

• Paid sick and vacation time.

OUR CORE VALUES

• Relationship Driven - we strive to "WOW" (surprise, excite and delight) each other and our customers.

• Ethical - fair, honest and act with integrity.

• Lead by Example - maintain a positive attitude, show respect for others, and have some fun!

• Accountable - we take our responsibilities seriously and we meet our commitments with urgency.

• Team Player - dependable, enthusiastic contributor to team success and to the greater good of the bank.

• Embrace Dreams - we encourage each other to reach for our dreams.

• Diversity - we celebrate diversity and support equality for all.

• Community Oriented - we actively support our communities and the Bank's CRA initiatives.

• Open and Honest Communication - always professional, responsive, and timely.

EDUCATION and/or EXPERIENCE

• High school diploma or equivalent and at least three years banking experience and/or experience within a financial institution, including one year supervisory experience.

• Ability to demonstrate compliance with all bank regulations that pertain to this position and must be able to keep up to date on regulation changes.

• Knowledge of the Bank Secrecy Act and Anti-Money Laundering policies, procedures and related programs.

• Must be bondable.

COMPUTER SKILLS

To perform this job successfully, an individual should be proficient in Microsoft Office Products and other Database software.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee will operate in a general office environment, using office equipment such as a phone and a computer. The employee must be able to bend and squat occasionally when accessing safety deposit boxes or storage.

• The noise level in the work environment is usually quiet to moderate as compared to a private office with light foot traffic and office equipment. The employee must be able and willing and able to interact frequently with the general public.