Branch Service Manager oversees daily branch activities. Monitors branch service quality and coaches staff to achieve appropriate levels. Being a Branch Service Manager manages and schedules tellers and customer service staff. Schedules Customer Service Clerks/Reps to ensure adequate coverage. Additionally, Branch Service Manager implements and reviews bank policies and procedures, prepares branch for audits, and keeps branch in compliance with all bank policies and procedures. Handles more complex customer complaints and questions. May require a bachelor's degree. Typically reports to the Branch Manager. The Branch Service Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Branch Service Manager typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Discover the Difference You Can Make at European Service at Home, Inc.
PURPOSE:
To be responsible for supervising and managing a European Service at Home Chicago branch. Will oversee reporting, hiring, and training of staff, and growing branch revenue. Duties include managing and supervising the branch In-Home Care Services and HCA Supervisors; assisting the Home Services Administrator with the overall planning, directing, coordinating, and handling of the branch. Serves as a resource for technical questions, applications, and problem-solving regarding the Community Care Program, and provides excellent customer service.
BENEFITS:
ESSENTIAL FUNCTIONS:
Prepares monthly statements and analysis for the branch and manages and supervises the department's HCA Supervisors; responsible for day-to-day supervision and leadership.
Manages and supervises the participants’ needs according to the plan of care of the participant and has the direct responsibility for working as a backup in each position supervised.
QUALIFICATIONS:
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