Branch Service Manager jobs in Des Moines, IA

Branch Service Manager oversees daily branch activities. Monitors branch service quality and coaches staff to achieve appropriate levels. Being a Branch Service Manager manages and schedules tellers and customer service staff. Schedules Customer Service Clerks/Reps to ensure adequate coverage. Additionally, Branch Service Manager implements and reviews bank policies and procedures, prepares branch for audits, and keeps branch in compliance with all bank policies and procedures. Handles more complex customer complaints and questions. May require a bachelor's degree. Typically reports to the Branch Manager. The Branch Service Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Branch Service Manager typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Branch Manager
  • US11345-AIRGAS Airgas USA, LLC
  • Pella, IA FULL_TIME
  • R10040411 Branch Manager (Open) Location: Pella, IA - Retail shop How will you CONTRIBUTE and GROW? The Branch Manager has overall responsibility for the critical issues of branch operations and profitability including: sales, sales growth, budgeting, gross margins, operating expenses, safety, customer service, inventory, equipment, building and vehicles, community relations, accounts receivable and resolution of personnel issues. Directly manages the day to day branch retail operations including safety, retail sales, warehousing and distribution. Leads and manages a team consisting of Counter Sales, Warehouse, Drivers and Customer Service employees. Assists with development and execution of marketing plans to support the penetration of key market segments in collaboration with our Sales and Operations teams and outside vendors. Coordinates sales promotion activities, merchandising and displays also opportunities for Airgas-wide conversions. Manages inside sales, sales growth and sales margins. Collaborates with outside sales to ensure order accuracy and properly scheduled customer deliveries by Airgas trucks. Manages branch inventory, daily hard goods inventory cycle counts and maintain showroom and warehouse appearance. Manages all hard goods receiving and all dynamic deployment (hard goods inter-branch orders) for completion timely and daily. Leads and manages the annual/bi-annual physical hard goods inventories. Monitors SAP reports daily such as open order/delivery reports, billing and delivery block reports and open Purchase Order (PO) reports. Provides Daily Cash Reconciliation (DCR) ensuring daily completion addressing any issues prior to deposit. Oversees employee training in procedural areas such as following all Airgas Standard Operating Procedures (SOPS) and safety regulations. Partners with Airgas hardware vendors to schedule and hold monthly vendor product training sessions. Manages branch operating expenses including overtime and office supplies. Works with corporate accounts receivable to manage branch credits and collections. Other duties as assigned. ________________________ Are you a MATCH? Required Education: High School Diploma or GED. Associate’s or Bachelor’s degree preferred. Required Length & Type of Experience: Minimum of five (5) years of experience in sales and/or distribution of gases and welding supplies or similar industrial products. Two (2) years of prior demonstrated management or leadership experience. Prior SAP experience preferred. Knowledge, Skills & Abilities: Demonstrated planning skills: Identifies requirements; allocates, and effectively uses information, personnel, time, and other resources necessary for mission accomplishment; establishes appropriate courses of action for self and/or others to accomplish specific goals; develops evaluation criteria and tracking systems for monitoring goal progress and accomplishment; and specifies objectives, schedules, and priorities. Interpersonal skills: Is aware of, responds to, and considers the needs, feelings, and capabilities of others; deals effectively with others in favorable and unfavorable situations regardless of their status or position; accepts interpersonal and cultural differences; manages conflict/confrontations/ disagreements in a positive manner that minimizes personal impact, to include controlling one’s own feelings and reactions; and provides appropriate support to others. Excellent customer service skills. Proficient working knowledge of Microsoft Office applications (Word, Excel, and Outlook). Role Model: Sets a good example of how to do the job; demonstrates personal integrity, responsibility, and accountability. Provides advice and assistance to help others accomplish their work. Directs/motivates self. Leadership skills: Establishes work standards and expectations for self and others. Appropriately assigns/delegates work and authority to others in the accomplishment of goals. Keeps goals and objectives in sight at all times, monitors progress toward goals, and works to overcome barriers and obstacles. Provides coaching, advice, and assistance as required. Appropriately assesses contributions and performance of employees; provides appropriate recognition, and deals with problems as they arise. Instills in others a sense of pride in the job at hand. Ability to work independently and under some pressure to meet deadlines. Demonstrates a clear, direct and effective speaking manner for the purpose of explaining information to customers and employees exhibiting a positive attitude. Strong detail oriented problem-solver: Identifies existing and potential problems/issues. Obtains relevant information about the problem/issue, including recognizing whether or not more information is needed. Objectively evaluates relevant information about the problem/issue. Identifies the specific cause of the problem/issue. Develops recommendations, develops and evaluates alternative course of action, selects courses of action, and follows up. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Physical Demands: The characteristics listed below are representative of the physical demands required by an individual to successfully perform the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. Employee may be required to remain stationary for extended periods of time. Employee may occasionally be required to transverse through office, production, and/or warehouse location. Employee will frequently be required to actively listen and exchange information. Employee will be required to observe and assess information received via computer. Requires frequent use of computer and telephone. Work Environment: The characteristics listed below are representative of the work environment typically encountered by an individual while performing the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. Employee may be required to remain stationary for extended periods of time. Employee may frequently be required to transverse through branch location to interact with customers and branch associates. Employee will frequently be required to actively listen and exchange information. Requires frequent use of computer and telephone. Employee will be required to observe and assess information received via computer. _________________________ Your differences enhance our performance At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world. _________________________ Equal Employment Opportunity Information We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company’s written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request. Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com. _________________________ California Privacy Notice Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions. Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for Industry and Health. Air Liquide is present in 78 countries with approximately 64,500 associates globally. Join us for a stimulating experience: you’ll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment.
  • 1 Day Ago

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Branch Manager
  • American Underground Supply LLC
  • De Soto, IA FULL_TIME
  • JOB DESCRIPTION Branch Manager The Branch Manager exercises complete responsibility for developing and managing a business operation that increases sales, profitability, market share, and customer and...
  • 6 Days Ago

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Branch Manager
  • Direct Staffing Inc
  • Cedar, IA FULL_TIME
  • Company DescriptionBusiness DevelopmentJob DescriptionBranch ManagerCedar IowaExp 2-5 yrsReloBonusOccasional TravelJob DescriptionResponsibilities:Responsibilities include: recruiting, leadership, mot...
  • 13 Days Ago

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BRANCH MANAGER
  • Direct Staffing Inc
  • Fort Dodge, IA FULL_TIME
  • Company DescriptionEngineering - Bio-EngineeringJob DescriptionBRANCH MANAGER Fort DodgeSales / Marketing - Store/Branch ManagementExp 2-5 yearsDeg BachelorsReloBonusJob Description Responsibilities: ...
  • 14 Days Ago

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Branch Manager
  • Citizens Community Credit Union
  • Fort Dodge, IA FULL_TIME
  • DescriptionROLETo direct and coordinate the operations of a branch office, ensuring the branch meets organizational, financial, operational, service, and growth plans. Has limited lending authority. K...
  • 16 Days Ago

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Branch Manager
  • Herc Rentals
  • Cumming, IA FULL_TIME
  • Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with trailing twelve month total revenues of nearly $3.3 billion as of December 31, 2023. Herc Rentals' ...
  • 16 Days Ago

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0 Branch Service Manager jobs found in Des Moines, IA area

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Outside Sales Representative
  • Agile Premier
  • Des Moines, IA
  • The Outside Sales professional will be responsible for driving the sales performance of the company’s fencing, perimeter...
  • 3/28/2024 12:00:00 AM

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Bureau Chief Human Resources
  • State of Iowa
  • Des Moines, IA
  • Salary : $93,288.00 - $132,828.80 Annually Location : Des Moines - 50319 - Polk County, IA Job Type: Full-time Job Numbe...
  • 3/28/2024 12:00:00 AM

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Branch Sales Manager
  • Crane Payment Innovations
  • Des Moines, IA
  • **Branch Sales Manager** Location **IA, Des Moines** Department **Management** Employment Type **Full Time** At CPI you ...
  • 3/28/2024 12:00:00 AM

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Member Service Representative
  • Iowa Credit
  • Des Moines, IA
  • Member Service Representative Serve CU - Des Moines 2/4/2022 This position will deliver an exceptional member experience...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • nw.bank
  • Ankeny, IA
  • ** Customer Service Representative** **Job Category****:** Customer Service/Teller **Requisition Number****:** CUSTO0015...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Bank Northwest
  • West Des Moines, IA
  • ** Customer Service Representative** **Job Category****:** Customer Service/Teller **Requisition Number****:** CUSTO0149...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative I
  • Bank Northwest
  • Ames, IA
  • ** Customer Service Representative I** **Job Category****:** Customer Service/Teller **Requisition Number****:** CUSTO01...
  • 3/26/2024 12:00:00 AM

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Customer Service Representative
  • nw.bank
  • Ames, IA
  • ** Customer Service Representative I** **Job Category****:** Customer Service/Teller **Requisition Number****:** CUSTO01...
  • 3/25/2024 12:00:00 AM

Des Moines (/dɪˈmɔɪn/ (listen)) is the capital and the most populous city in the U.S. state of Iowa. It is also the county seat of Polk County. A small part of the city extends into Warren County. It was incorporated on September 22, 1851, as Fort Des Moines, which was shortened to "Des Moines" in 1857. It is on and named after the Des Moines River, which likely was adapted from the early French name, Rivière des Moines, meaning "River of the Monks". The city's population was 217,521 as of the 2017 population estimate. The five-county metropolitan area is ranked 89th in terms of population in ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Branch Service Manager jobs
$44,218 to $57,002
Des Moines, Iowa area prices
were up 0.8% from a year ago

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