Branch Service Manager oversees daily branch activities. Monitors branch service quality and coaches staff to achieve appropriate levels. Being a Branch Service Manager manages and schedules tellers and customer service staff. Schedules Customer Service Clerks/Reps to ensure adequate coverage. Additionally, Branch Service Manager implements and reviews bank policies and procedures, prepares branch for audits, and keeps branch in compliance with all bank policies and procedures. Handles more complex customer complaints and questions. May require a bachelor's degree. Typically reports to the Branch Manager. The Branch Service Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Branch Service Manager typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Empower Rental Group/ / River City Rentals is hiring for a full-time Branch Manager in Muscle Shoals, AL.
As a Branch Manager, you will be responsible for every aspect of the branch business. The Branch Manager manages the entire operation with full P&L responsibility, maintains a sharp focus on Sales, Customer Service and Operations excellence, and monitors: EBITDA, units-on-rent, average rental rates, margins for new and used sales, delivery & setup work, and operating profits. The Branch Manager will also collaborate with support center counterparts and peer Managers across an expanding network of national branches. Interact effectively with all levels of employees.
Empower Rental Group is a family of local construction equipment rental providers across the Southeastern United States. Local rental companies tend to have great customer service, but are limited in their equipment availability, while large companies have more equipment, but often lack effective customer service and have issues with accurate billing. Empower Rental Group combines the best of both worlds. Our network of ever-growing local equipment rental branches keeps the local rental company customer service and feel but allows access to equipment from all of our locations.
Job Responsibilities:
Job Requirements:
Empower Rental Group began with 3 locations in 2021 with the goal of being a difference in the equipment rental industry by supporting American businesses, and we now have over 30 locations. Our employees are a no-excuse group not afraid to work hard and help each other. We offer our employees benefits that are unmatched in our industry - we appreciate our employees, and we let it show.
If you are interested in learning more about a career with Empower Rental Group as a Branch Manager, apply today!
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