Branch Service Manager jobs in Grand Rapids, MI

POSITION SUMMARY

Responsible for the daily operation of the branch. Lead CSR activities to provide efficient, high quality customer service.

ESSENTIAL FUNCTIONS

Leadership

• Be the leader behind the CSR line in reference to customer service, operations, and sales.
• Expert in all areas of the CSR position.
• Manage the operating rhythm to ensure all tasks are completed in a timely manner.

Operational Soundness

• Follow the policies and procedures of Macatawa Bank.
• Be sure that the branch is balanced each day and work to resolve issues related to this immediately.
• Take ownership of the audit process, security, and compliance of the branch.
• Process customer overdrafts while maintaining the budget goals and excellent customer service.
• Assist with ATM balancing, vault, or branch capture procedures as needed.

Customer Service Transactions

• Greet and communicate with customers to build a lasting and long term relationship with them.
• Must be knowledgable on all products and services.
• Initiate open ended conversations to best uncover the customer's needs.
• Effectively assist customers with their financial transactions.
• Refer new and existing customers to Relationship or Branch Manager.
• Use best discrection and knowledge to initiate and approve wire transfers, cashier's checks, account maintenance requests, and other customer transactions.
• May assist Relationship Manager with opening customer accounts when needed.

Qualities Needed:

• Lead by example
• Strong organizational skills
• Attention to detail
• Strong interpersonal skills
• Professional
• Results/goals orientated - have accountability

SALARY GRADE: 34

• Macatawa Bank's full position description is available upon request.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)