Branch Service Manager oversees daily branch activities. Monitors branch service quality and coaches staff to achieve appropriate levels. Being a Branch Service Manager manages and schedules tellers and customer service staff. Schedules Customer Service Clerks/Reps to ensure adequate coverage. Additionally, Branch Service Manager implements and reviews bank policies and procedures, prepares branch for audits, and keeps branch in compliance with all bank policies and procedures. Handles more complex customer complaints and questions. May require a bachelor's degree. Typically reports to the Branch Manager. The Branch Service Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Branch Service Manager typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Description
The Company:
Come join our growing family!
Ameripipe Supply, Inc. is part of one of the largest and fastest growing independent value-added PVF (pipes, values, and fitting) distribution businesses in the United States with over 1 million sf of warehouse space, 6000 customers and 40 locations nationwide. We provide engineered products and industrial supplies to end users across a variety of mission-critical end markets.
Decades of proven performance spurs continuous career growth opportunities at all levels of our organization.
Secure your future today!
Role Overview:
The Branch Manager directs the profitable operation of a multimillion-dollar manufacturing and distribution business. They direct all branch inside sales, warehouse, fabrication, and distribution operations. They lead daily activities that ensure employee safety, production accuracy, and optimal performance.
Responsibilities:
· Develops SOPs for inside sales, warehouse, fabrication, and distribution operations throughout the organization.
· Optimizes branch level performance by ensuring daily execution of SOPs.
· Recruits, trains, and supports inside sales, warehouse, fabrication, and distribution professionals as well as conduct regular performance appraisals.
· Provides training to improve overall branch performance in accordance with operational standards.
· Ensures inventory accuracy through process development, adherence, and management.
· Ensures daily, weekly monthly staffing needs to achieve key performance indicators.
· Creates a healthy, engaging, and enjoyable work environment.
· Ensures safety in work processes by supporting company and branch safety programs.
· Controls complete P&L for business to ensure profitability.
Requirements
· Personal integrity, leadership skills, and communications ability to inspire optimum performance among a diverse set of employees.
· 5 years of operations and P&L management experience in the same or similar industry preferred.
· College degree preferred.
· Intermediate level MS Office Suite and distribution-specific ERP systems skills.
· Ability to pass background check, MVR check, and drug test where required.
Benefits:
Ameripipe Supply, Inc. s committed to helping our associates live healthy, prosperous, and secure lives by providing comprehensive compensation, benefits, retirement, and insurance programs. Along with industry leading compensation packages, expect top notch medical, dental, vision, and employee assistance programs. Paid time off and paid holidays will help you recharge. Securing your future is made easy with our retirement savings plan with company match and a variety of life insurance products for you and your family.
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