Branch Service Manager jobs in Jamestown, NY

At Cattaraugus County Bank (CCB), banking is so much more than a transaction. We’re a locally-owned community bank that shares the attitudes, interests and goals of the individuals, businesses and communities we serve.

PROUD TO BE CCB! We are hiring a BRANCH MANAGER at our branch in Salamanca, NY.

Basic Function:

The Branch Manager will manage the day-to-day operations of the assigned branch while providing support to the Branch Specialist position for teller transactions and vault management, as needed. The Branch Manager is responsible for new account opening, electronic and/or remote banking service needs, as well as supporting expectations for business growth, branch profitability and lending services. Works in collaboration with Market Leaders to support business development needs and initiatives.

Principal Responsibilities:

· Support branch, inspire ownership and accountability among your teams and be an active player-coach. Assist branch with staffing needs, which may include Branch Specialist duties and vault management, as needed.

· Coordinates and assists in skills assessment, training and development in deposit, retail lending, and electronic banking services for staff.

· Responsible for personnel management of the branch including Branch Specialist performance reviews in conjunction with the Chief Operating Officer.

· Responsible for gaining information and knowledge on bank products and services, policies and procedures, and communicating this information to the Specialists.

· Assists Market Leaders with business development within branch market areas.

· Responsible for being primary branch contact for prospective and current customers, in both retail and commercial areas.

· Ensures that applicable lending and deposit policies and practices are followed to keep bank in regulatory compliance.

· Assists branch in loan origination, deposit growth, branch profitability model, business development and customer retention goals.

· Oversees building maintenance and security of branch.

· Opens and introduces customers to procedures of all new accounts including DDA, SAV, COD, MM, IRA, HSA, etc.

· Responsible for the processing, accuracy and completeness of loan applications. Work closely with the Loan Department and Underwriter to ensure applications are complete and timely.

· Approves loans within specified lending limits or refers loan to authorized personnel for approval. Refer to the Loan Authority Matrix.

· Assists customers with completion of applications and direction to the correct CCB loan product. Completes all applicable disclosures and gathers information as necessary for processor and underwriter to process the loan. Attends loan closings (in bank or at attorney’s office when applicable) for consumer/mortgage/home equity loans.

· Assists all retail loan applicants or inquiries regarding residential mortgage loans, home equity loans and lines of credit; home improvement loans and installment loans to individuals.

· Investigate and follow-up on customer complaints through research of error and notify customer and/or designated personnel of findings, adjustments, and recommendations of customer complaint. Responsible for identifying formal customer complaints not suitable to be dealt with at the branch level and escalated to the Retail department.

· Takes ownership of complex account servicing and error resolution issues, including those escalated by staff. Provide coaching and guidance to improve and reduce future problems.

· Actively models and coaches customer service expectations among staff. Reinforces and maintains accountability for execution of exceptional customer experience and satisfaction. Bring a positive energy and confidence to CCB every day.

· Responsible for increasing market share through customer retention.

· Assists customers with electronic and/or remote banking services.

· Responsible for answering of the telephone and assisting customers, or directing customers to the appropriate personnel.

· Responsible for the reconciliation of Deposit and General Ledger accounts assigned, ensuring monthly branch reconciliations are consistent, accurate, and complete.

· Each Branch Manager will be assigned to a branch, however upon request a Manager may be asked to provide coverage at any of CCB’s branch locations to perform related duties.

· Designated employee(s) will coordinate with the Branch Specialist to conduct surprise monthly teller drawer audits, as well as audits occurring prior to vacations or other changes to teller drawer ownership. Responsible for ensuring the balancing of the branch vault cash and appropriate cash levels are maintained.

· Designated employee(s) will review and approve overdrawn accounts on a regular basis within approval limits on the Loan Authority/Overdraft Authority Matrix. Additionally, the monitoring of overdrawn deposit accounts for the purpose of collection will be done in compliance to the Overdraft Policy.

· Designated employee(s) will monitor and track dormant accounts in accordance with the Internal Controls.

· Responsible for processing wire transfers, as requested, in accordance with the Internal Controls.

· Designated employee(s) will monitor and track Reg D and Reg DD in accordance with the Internal Controls.

· Responsible for monthly review of CCB Internal Controls as assigned.

· Completes all duties to ensure compliance with BSA and OFAC requirements.

· Promotes an environment that supports diversity and upholds CCB’s Core Values

· All other duties assigned

Level of Authority:

Non-exempt position

Reports To:

Market Leader

Pay range: $40,268-$56,375/annually(The specific salary offered to an applicant will be based on their individual qualifications and experience, and an analysis of internal compensation and market data.)

BENEFITS THAT GO BEYOND THE BASICS. CCB is proud to offer its employees and their eligible family members a comprehensive and competitive benefits program. (Eligibility and rates vary depending on your employment status.)

· Premier health, prescription, dental, and vision benefits for you and your dependents

· 401(k) Plan with up to 6% employer contribution match

· Discretionary profit-sharing bonus awards

· Paid time off including vacation time, personal/sick days, your birthday, holidays, bereavement days and parental leave

· Basic and supplemental life insurance plans

· Short-term and long-term disability insurance

· Career development including educational assistance and tuition reimbursement program

· Employee Assistance Program (EAP)

· Fitness membership reimbursement

· And MORE!

CCB is an Equal Opportunity Employer. CCB does not discriminate on the basis of race, religion, gender identity, age, non-disqualifying physical or mental disability, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Job Type: Full-time

Pay: $40,268.00 - $56,375.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Salamanca, NY 14779: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Management: 1 year (Required)
• Cash handling: 1 year (Required)
• Banking: 1 year (Required)
• Customer service: 1 year (Required)

Work Location: In person