Branch Service Manager jobs in Kennewick, WA

Bryson Sales and Service of Washington is a family owned and operated full-line Blue Bird and Micro Bird bus dealership located in Washington State. Bryson’s, established in 1969, is seeking a highly motivated person to join our Pasco team in the role of Branch Administrator Assistant.

The successful candidate will be a very detail-oriented, self-motivated, and personable individual with a minimum of 1-year parts experience (does not need to be bus parts exp.). The position is part-time, Monday through Friday with competitive wages. We are a drug-free workplace and an equal opportunity employer.

JOB SUMMARY:

The Branch Administrator Assistant supports the Branch Administrator in processing paperwork, parts stock orders and part sales, plus helps accurately box parts, ship customer orders, and receive incoming goods.

RESPONSIBILITIES:

- Provides Parts Counter Sales Support

• Answer customer calls promptly, courteously, and professionally. Monitor voicemail and email, returning all messages promptly. Direct calls, emails and messages to appropriate staff as needed.

· Assist customers in a consultative manner to provide the best parts solution for their needs.

• Translate the customer's needs into the parts/service needed and include all recommended parts.
• Record all necessary order information by creating a sales order on the computer.
• Consult with Parts Manager on prices as required.
• Authorize all returns from customers, issue Return Authorizations, and route all required paperwork to appropriate departments.

· Gain proficiency in parts knowledge and continue growing as new products are introduced.

- Provides administrative/clerical support, including, but not limited to

• Copying, filing, data entry, order verification, letter/forms composition/editing and general basic support for the branch.
• Research and resolve customer complaints, coordinating with other appropriate departments, as necessary.
• Monitor account activities of assigned customers and do follow-up calls and/or written notes as required.
• Manage front office responsibilities: ensure front office coverage during business hours, greet visitors, direct them to appropriate staff member, answer inquiries from the public, manage incoming and outgoing mail, ensure office equipment (non-computer) is working properly, office supplies are stocked, and maintain tidiness of common areas, e.g., lobby, breakroom.
• Maintain a consistent, professional, and positive customer service image when interacting with customers.

- Completes service department paperwork accurately, through closing step of repair

orders.

- Receives/ships parts, managing flow of parts inventory.

- Serves as communication link with main office.

- Perform other assigned duties on an occasional basis that are in the best interest of

the company and/or employee.

REQUIREMENTS:

- Minimum of 1-year parts experience (does not need to be bus parts exp.)

- EXTREMELY accurate, organized and detail oriented.

- Able to successfully function in a fast paced, deadline driven environment.

- Excellent verbal and written communication skills.

- Friendly, courteous, and professional phone and in-person manner.

- Positive, “customer first” attitude.

- Ability to interact professionally across all departments within the company as well as

with customers, vendors, and general public.

- Capable of working independently and within a team

- Ability to plan, prioritize and complete projects within deadlines

- Knowledge of administrative and clerical procedures, including ability to navigate the

internet, and manage simple databases.

Proficient in Microsoft Office Suite (Word, Outlook, Excel)

- Able to learn and utilize RIMSS accounting software program

- Understanding of shipping/receiving and inventory processes.

- Understanding of workflow processes in service department.

- Punctuality and reliability are mandatory.

- Bus parts sales experience a plus

The position is part-time, Monday-Thursday. All job offers are contingent upon passing a pre-employment drug test.

Job Type: Part-time

Pay: $18.00 - $21.00 per hour

Expected hours: 25 – 30 per week

Schedule:

• Day shift
• No nights
• No weekends

Ability to Relocate:

• Pasco, WA 99301: Relocate before starting work (Required)

Work Location: In person