Branch Service Manager jobs in Kingsport, TN

Description

Join Our Award-Winning Home Care Team - Let's Make A Difference Together!

We are Senior Solutions, an established, family owned home care company, providing quality care throughout Tennessee for over 13 years! We are seeking a passionate Service Supervisor to lead our caregiving team within the Tri-Cities area. You will coach and mentor caregivers, ensure excellent client care, solve problems creatively and compassionately, and continue to grow the business by establishing and maintaining relationships within our community.

With tons of heart and hustle, we go the extra mile for our clients, caregivers, and for each other. So if words like purpose, growth, and community get you excited, you will thrive in this role!

Responsibilities

• Create and uphold strong caregiver relationships through career development, training, ongoing development, performance reviews, and appreciation
• Ensure maximum utilization of caregivers availability and client authorizations/services
• Conduct on-site client supervisory quality visits
• Complete initial and ongoing client assessments, including admits for private pay clients
• Market and sell services throughout the community to grow revenue
• Provide backup support to the Scheduling Coordinator for scheduling and answering calls
• Provide backup support in providing hands-on training to caregivers, conducting hiring events, and investigating CI/REM claims
• Provide backup support as a last resort to deliver gloves, meals, and/or PERS installations.

Benefits

• 401K
• Paid time off (PTO)
• Medical, dental, vision insurance
• Employee assistance program
• Career growth opportunities
• Holiday office closures
• Bonus opportunities
• Weekly pay via direct deposit
• AccessPerks - Discount Program

With your help, we will spread more joy throughout Dyersburg while continuing to be the provider every family trusts. Our future looks bright - come lead the way with us!

Requirements

• High school diploma or GED equivalent required
• Strong computer and technical skills required
• Additional education from an accredited vocational school or college preferred
• Prior experience with home care preferred
• Excellent interpersonal, organizational, and communication skills
• Excellent time-management, problem-prevention, and problem-solving skills
• Ability to maintain confidential information and adhere to all HIPAA guidelines and regulations
• Must have reliable transportation, valid driver’s license, and state required
• Ability to pass a background check and drug screen per company standards

Flexible Work Environment Requirements

• This position is a hybrid role with 20 to 40% of the time being field based with the ability to work the remaining time, based on workload, from a remote location. This position can also work from the local office if preferred by employee
• Must have quick, functional internet from your remote work location
• Ability to provide additional office equipment or office supplies if needed
• Ability to maintain a professional appearance and demeanor from your remote work location
• Ability to provide their undivided attention to work during agreed upon working hours. This includes the ability to make regular dependent care arrangements during working hours if applicable.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Must be willing to travel to various site locations
• Must be able to lift 15 pounds