Branch Service Manager jobs in Lansing, MI

Branch Manager | Royal Truck Body | Charlotte, MI (SV)

Regular Employee | Salary Exempt

Who we are

At The Shyft Group we are driven to deliver, and as the North American leader in specialty vehicles, our portfolio of last-mile delivery vehicles, work trucks, and motorhome chassis brings people, goods, and services where they need to be.

We are strengthened by nine industry-leading brands - Utilimaster®, Blue Arc™ EV Solutions, Royal® Truck Body, DuraMag®, Magnum®, Strobes-R-Us®, Spartan® RV Chassis, Red Diamond™, and Builtmore™. Over 4,000 employees across ten states and two countries work independently and together as one team under Shyft, building chassis, vehicle bodies, and accessories that improve every route, every run, and every ride.

Empowered by a supportive, inclusive, and highly entrepreneurial culture, every person behind our brands is given the tools they need to make a positive contribution to the company, their community, and their families. Together under the Shyft umbrella, our teams drive new synergies that bring innovations to life on the road — for an experience that is safer, more satisfying, more rewarding all around.

With 50 years and and millions of miles behind us, we continue to charge forward — leading the commercial vehicle transition to electric, innovating across all our brands, and earning our position among Fortune’s 100 Fastest Growing Companies.

What you'll do

As the Branch Manager for Royal Truck Body (A Shyft Group Brand) based in Charlotte, MI, you will be the primary point of contact for the branch, and manage all aspects of the operations of the operations including without limitation the profits and losses of the branch.

You will also be accountable for overseeing all branch activities in the areas of inside sales, purchase order and parts order tracking, warranties, status reporting, customer service, and issues resolution.

You will also be accountable for:

• Providing impeccable customer service to internal and external customers
• Ensuring that product standards will exceed customers’ expectations
• Handling warranty matters, generating status reports, and resolving issues
• Assisting with drafting and creating the branch’s operation plans
• Overseeing the Annual Operation Plan budget) for the company and the branch
• Verifying chassis releases and ensuring quotes have been signed-off on by a RTB representative
• Partnering with HR to distribute and ensure proper completion-of new hire documents
• Relaying employee concerns and policy interpretation to HR to be addressed
• Providing recommendations in support of team and organizational goals
• Alerting management about safety or other concern
• Initiating plans and processes that minimize manufacturing costs
• Effectively utilize manpower, equipment, facilities, materials, and capital
• Assuring attainment of business objectives and productions schedules
• Handling other miscellaneous projects as assigned

Expand your knowledge of The Shyft Group and Royal Truck Body by exploring the Learn More section below.

• 
  Education: High School Diploma or GED, 4 year degree or equivalent, business or related field

• Prior Experience: 5 or more years of managerial experience and 5 or more years’ experience in a high production and/or sales environment, minimum 5 years’ experience in manufacturing preferred

• Computer Skills: MS Excel, MS Word, MS Outlook and working knowledge of MRP system strongly preferred

• Technical Skills: Dedicated and proven leader, able to work closely with all business functions

• Industry-Specific Knowledge: Automotive, Custom Truck Body or Manufacturing Industry

• Preferred: Strong leadership skills and independent

• Language Skills: Bilingual English/Spanish preferred but not required

• Other: High energy level required

• Note: This job description is intended to provide an overview of the requirements of the position. As such, it is not all-inclusive, and the job may require other essential and/or non-essential functions, duties, or responsibilities not listed herein.

Why The Shyft Group?

We believe that when our people thrive personally and professionally, our business thrives. We are committed to offering comprehensive benefits programs that stay healthy, feel secure, and maintain a work/life balance.

Equal Employment Opportunity (EEO)

The Shyft Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran or status as a qualified Individual with a Disability, or any other characteristic protected by applicable federal, state or local law. If you have a disability and would like to request an accommodation in order to apply, please email us at careers@theshyftgroup.com.

The Shyft Group is an E-Verify Employer

Shyft uses E-Verify, which is an online system operated by the U.S. Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility and validate social security numbers. Through participation in the E-Verify program, information entered on Form I-9 will be provided and compared to information available at both of these agencies. See posters for more details. E-Verify Notice U.S. Right to Work Notice.