Branch Service Manager jobs in Long Beach, CA

Position Summary:

The primary function of a branch manager is to manage and direct all operation and sales activities of the assigned yard/branch while providing excellent service and delivery execution.

Duties & Responsibilities:

• Meets profit goals for the yard.
• Maximizes opportunities for improving net profit and develops ways to correct negative trends.
• Maintains relationships with customers and understands their needs maximum profit performance.
• Assists sales team with developing new customers and follows up on sales leads.
• Assists credit with overdue accounts receivables .
• Sets pricing and determines appropriate pricing for yard.
• Responsible for post-delivery customer audit program to improve business processes.
• Responsible for overall customer satisfaction and order accuracy programs.
• Resolves customer complaints about service delivery and product quality.
• Orders board and materials within general company purchasing guidelines.
• Maintains inventory levels and records in the yard.
• Oversees responsibility for inter-office procedures.
• Responsible for accurate input and confirmation of sales orders, customer information and related reports which support sales order entry process.
• Approves all credit memos and return authorizations.
• Ensures that yard's staffing and equipment will meet delivery needs.
• Ensures trucks and team members are scheduled appropriately.
• Establishes and maintains the overall operational and delivery strategies.
• Overall responsibility for managing variable expenses within budgeted targets.
• Maintains proper maintenance and equipment protection program.
• Understands and plans for equipment depreciation.
• Ensures equipment is maintained to company operating standards.
• Overall responsibility for yard safety, cleanliness and injury/accident prevention.
• Responsible for overseeing and enforcing safety programs and procedures.
• Investigates all accidents and injuries thoroughly.

Basic Qualifications:

• Minimum of 5 years of related work experience
• Strong Microsoft office skills
• Demonstrated knowledge of managing a profit-making operation by setting and meeting goals
• Demonstrated knowledge of overall distribution business

Core Competencies:

• Strive to do the right thing by displaying trust and integrity.
• Embody the principles of servant leadership, even in a non-people management role, by putting the needs of others first, valuing diverse perspectives by sincerely appreciating and considering others' opinions and ideas and demonstrating a positive and humble attitude.
• Demonstrated ability to work independently and on a team; ability to lead, execute and/or delegate as needed, while also collaborating with others to get the job done.
• Establish and maintain effective working relationships at every level of the organization; invest in building relationships with the Field Operations and Field Support Center team members.
• Help champion an inclusive working environment by:
  • Empowering others to bring their full selves to the workplace.
  • Celebrating, welcoming, and valuing the different backgrounds and experiences that make up our workforce.
  • Recognizing that all team members are valued, regardless of race, background, tenure, or title.
• Ability to self-manage, show initiative, be proactive, and drive results.
• Communicate professionally, both verbally and in writing to coworkers and customers

Physical Requirements:

• Must be able to remain in stationary position 50%.
• Frequently, will move about inside the office and warehouse.
• Must be able to operate basic office machinery.
• Must be able to communicate with team and management and be able to exchange accurate information in these situations.
• Constantly working in office and warehouse environment.

Required Cognitive Skills:

• Must be able to problem solve and prioritize tasks.
• Must be able to manage stress depending on deadlines and ongoing projects.
• Must be able to multitask.
• Must be able to receive and analyze information.
• Must be able to quickly communicate solutions if problems occur.
• Must be able to demonstrate a high degree of sound judgement and initiative.

Benefits & Perks:

• Medical, Dental, Vision, Disability & Life Insurance
• Wellness Benefits
• 401(k) Retirement Plan
• Employee Stock Purchase Program
• Paid Holidays & Vacation Days
• Professional Growth Opportunities
• Development & Training Programs

This job description is subject to change at any time.

EQUAL OPPORTUNITY EMPLOYERS

Starting at $100,000 yearly salary, based on experience.

Launch your career with a national building materials distributor and discover opportunities for growth and advancement. We value our team members and believe them to be our greatest assets. As such, we invest in training and strive to provide a work-life balance.

• J & B Materials, Inc. (Paramount, CA), 15723 Vermont Avenue, Paramount, California, United States of America