Branch Service Manager oversees daily branch activities. Monitors branch service quality and coaches staff to achieve appropriate levels. Being a Branch Service Manager manages and schedules tellers and customer service staff. Schedules Customer Service Clerks/Reps to ensure adequate coverage. Additionally, Branch Service Manager implements and reviews bank policies and procedures, prepares branch for audits, and keeps branch in compliance with all bank policies and procedures. Handles more complex customer complaints and questions. May require a bachelor's degree. Typically reports to the Branch Manager. The Branch Service Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Branch Service Manager typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
We are committed to cultivating an employee rich environment where great teams are built, systems are leveraged to support individual effectiveness, and all are given freedom to operate to their fullest extent. We solve daily problems through innovation, endurance and seeking solutions that increase the quality of life for our field staff and our clients. Simply put, we endeavor to “Improve More Lives”. We are looking to hire an individual who will embody the above passions, the below requirements, and who will lead our Roseburg operations staff to be industry best.
As a Branch Manager you will leverage your leadership and communication skills to:
Minimum Qualifications:
Preferred Qualifications:
When/Where will you work?
Medford Branch. In-person training will take place in Eugene.
Our typical office hours are Monday - Friday, 8am-5pm. However, you will be responsible for an operation that runs 24/7. Occasional work on evenings and weekends may be required. Work will be performed in an office setting, but occasional visits to client homes, partner facilities, or conferences may be required. Ongoing marketing efforts in the community will require driving.
FRHC is an equal opportunity employer.
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