Branch Service Manager jobs in Mesa, AZ

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Job Summary

Direct all sales and operations activities for a branch location. Responsible for the execution of sales strategy. Develop customer relationships and ensure satisfaction through operational excellence. Responsible for talent acquisition and development and retention of associates and adherence to company policies and procedures. This position requires operation of a company vehicle or a personal vehicle and such operation is done consistently more than 20% of the average work week. If selected for this position, the company will run a Motor Vehicle Record (MVR) report. A requirement of this position is an acceptable MVR report.

Major Tasks, Responsibilities, and Key Accountabilities

• Accountable for profit and loss and inventory/accounts receivable for assigned location(s). Achieves earnings before interest and tax (EBIT), return on investment capital (ROIC), and return on sales (ROS) goals.
• Safeguards company assets and associates. Provides operational oversight and excellent in inventory management procedures.
• Ensures appropriate staffing levels to meet service, financial, and operational support demands. Effectively utilizes training programs to develop sales and operations expertise.
• Initiates and builds customer relationships with existing and new customers.
• Acts as liaison to functional leadership to ensure customer satisfaction and problem resolution.
• Monitors local market trends. Develops and executes strategies to grow local market share and aggressively pursues business opportunities.
• Works closely with vendors to maximize sales and increase profitability.
• Ensures efficient operations through adherence to policies and procedures and process excellence. Maintains compliance with applicable government regulations. Ensures environmental health and safety and regulatory responsibilities are followed.

Nature and Scope

• Solutions require analysis and investigation.
• Achieves planned results by decisions and actions based on professional methods, business principles, and practical experience.
• Manages a group or team of professional individual contributors and/or indirectly supervises support staff.

Work Environment

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• Ability to lift and carry up to 50 pounds in a physical environment. Ability to stand for periods of time up to and exceeding 60 minutes. Ability to make repetitive movements, such as using a 10-key or calculator, bending, or squatting.
• Typically requires overnight travel less than 10% of the time.

Education and Experience

• Typically requires BS/BA in a related discipline. Generally 7 years of experience in a related field. May require certification. Advanced degree may offset less experience in some disciplines.

Preferred Qualifications

• Bachelor's degree.
• Wholesale distribution experience.
• Exposure to Six Sigma or other process improvement methodologies.
• Bilingual (English/Spanish).
• Ability to use computer systems and apply computer systems knowledge to manage day-to-day operations.

If you’re looking to play a role in building America, consider one of our open opportunities. We can’t wait to meet you.

Functional Area Field Operations

Recruiter Galbreath, Janna

Req ID WCJR-018685