Branch Service Manager jobs in Middlesex, NJ

Branch Service Manager oversees daily branch activities. Monitors branch service quality and coaches staff to achieve appropriate levels. Being a Branch Service Manager manages and schedules tellers and customer service staff. Schedules Customer Service Clerks/Reps to ensure adequate coverage. Additionally, Branch Service Manager implements and reviews bank policies and procedures, prepares branch for audits, and keeps branch in compliance with all bank policies and procedures. Handles more complex customer complaints and questions. May require a bachelor's degree. Typically reports to the Branch Manager. The Branch Service Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Branch Service Manager typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Branch Manager
  • PNC
  • Matawan, NJ FULL_TIME
  • Position Overview

    At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Senior Branch Manager within PNC's Retail Branch organization, you will be based in Aberdeen, NJ

    Job Description

    • Manages priorities through planning and execution to drive all aspects of branch performance. Drives revenue and customer loyalty through consultative interactions with clients, and solutions that help them achieve financial well being. Creates a differentiated customer experience, making banking easy in an omni channel environment. Leads and influences the agenda of a broad range of eco-system partners. Accountable for risk management and compliance in a complex business environment. Builds a high performing team through the attraction, on-boarding, coaching and development of branch team members.
    • Leads, plans and executes a branded sales process to achieve sales targets and customer loyalty. Grows branch revenue through the acquisition and share-of-wallet growth of consumer and business households and by effectively leading eco-system partnerships . Drives business banking results primarily through business development and community involvement activities. Coaches to consultative selling to drive results and enable customer financial well-being. Has foundational understanding of balance sheet and income statement.
    • Leads, coaches and ensures the delivery of a differentiated client experience. Coaches team to confidently engage with customers in technology enabled interactions, providing solutions and advice oriented consultation that improves client financial well-being. Leads effective problem resolution, making banking easy for customers. Connects all of PNC, delivering a seamless customer experience in an omni channel environment.
    • Drives the employee experience. Responsible for acquiring and retaining talent through effective onboarding, coaching and development . Makes talent development a priority for all branch team members. Ensures employees achieve performance and activity expectations through effective and ongoing performance management. Models PNC values by cultivating and supporting an inclusive workplace.
    • Manages operational, human capital, reputational and business risk. Exercises leadership, authority and sound decision making to mitigate sales practice risk. Ensures compliance with regulatory guidelines and adherence to established policies and procedures.

    PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

    • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
    • Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

    PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

    • Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
    • Live the Values - Role models our values with transparency and courage.
    • Enable Change - Takes action to drive change and innovation that will transform our business.
    • Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
    • Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

    • To learn more about this and other opportunities on our team.Watch this video.

    Competencies

    Branch Banking Services – Knowledge of the responsibilities, issues, regulations, business practices, and operations of retail banking branches; ability to provide qualified services to customers.

    Delegation – Ability to empower and motivate associates to take over tasks and responsibilities to accomplish results for which the manager maintains ultimate accountability.

    Digital Awareness – Shares, shows and supports clients on a variety of technological digital and online tools and resources allowing them to explore solutions to achieve their financial goals and financial well-being through the PNC conversation.

    Effective Communications – Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

    Managing Multiple Priorities – Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.

    Sales Management – Develops sales strategies that incorporate client segments, market opportunities, competitive forces and sales force effectiveness.  Identifies priorities and ensures sales teams execute against plans that focus on deepening client relationships, elevating market share and increasing share of wallet.  Drives sales teams to build a strong pipeline of prospects and clients.

    Work Experience


    Roles at this level typically do not require a university / college degree, but do require related experience or product knowledge to accomplish primary duties. Typically 5 years of related experience, and at least 2 years of previous supervisory experience is required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

    Education

    No Degree

    Additional Job Description

    Benefits

    PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC.

    Disability Accommodations Statement:

    If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.  Applicants may also call 877-968-7762 and select Option 4: Recruiting for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.


    At PNC we foster an inclusive and accessible workplace.  We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

    Equal Employment Opportunity (EEO):


    PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

    California Residents

    Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

  • 10 Days Ago

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Service Manager - Truck Repair
  • On-Site Fleet Service
  • Kenilworth, NJ FULL_TIME
  • MEDIUM & HEAVY DUTY TRUCK SERVICE MANAGER On-Site Fleet Service, Kenilworth, NJ 08816 On-Site Fleet Service, a full-service Medium and Heavy Duty Truck Repair Company with 4 locations in New Jersey is...
  • 18 Days Ago

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Travel Nurse RN - Labor/Delivery - $2,639 per week in Long Branch, NJ
  • Coast Medical Service
  • Long Branch, NJ FULL_TIME
  • Coast Medical Service is a nationwide travel nursing & allied healthcare staffing agency dedicated to providing an elite traveler experience for the experienced or first-time traveler. Coast is featur...
  • 1 Month Ago

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Branch Operations Manager
  • PetroChoice
  • Fords, NJ OTHER
  • Overview This position is responsible for supervision of all operations personnel and of the maintenance, cleanliness, and operating condition of the facility. The Branch Operations Manager must know,...
  • 11 Days Ago

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Assistant Branch Manager
  • First Atlantic Federal Credit Union
  • Eatontown, NJ FULL_TIME
  • Would you like to join a growing, member-owned, not-for-profit financial institution that is one of the Best of the Best in Monmouth County per the Asbury Park Press Readers' Choice Awards? We have re...
  • 15 Days Ago

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Branch Manager - Linden Saint Georges
  • Wells Fargo
  • LINDEN, NJ FULL_TIME
  • Why Wells Fargo:Are you ready for the next step in your career? This is where it begins – at a company known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance...
  • 15 Days Ago

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0 Branch Service Manager jobs found in Middlesex, NJ area

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Service Advisor
  • Nielsen Automotive Group
  • East Hanover, NJ
  • Nielsen Dodge is seeking a Service Advisor to join our East Hanover, NJ team! The Nielsen Automotive Group understands t...
  • 3/19/2024 12:00:00 AM

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High Net Worth Service Associate - Greater Tri- State Area
  • Fidelity Investments
  • New York, NY
  • Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile ...
  • 3/19/2024 12:00:00 AM

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Customer Experience Associate - Trenton, ON (18.75 Hours/Week)
  • Scotia
  • Trenton, NJ
  • Title: Customer Experience Associate - Trenton, ON (18.75 Hours/Week) Requisition ID: 133300 Join a purpose driven winni...
  • 3/18/2024 12:00:00 AM

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PT Customer Experience Rep (Chicago - 99 Washington - 38 hours)
  • ACAMS
  • New York, NY
  • - PT Customer Experience Rep (Chicago - 99 Washington - 38 hours) **PT Customer Experience Rep (Chicago - 99 Washington ...
  • 3/18/2024 12:00:00 AM

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Customer Service Specialist - Will Train
  • Rollins, Inc.
  • Freehold, NJ
  • ** Customer Service Specialist - Will Train** **Job Category****:** Customer Service **Requisition Number****:** CUSTO02...
  • 3/17/2024 12:00:00 AM

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Seasonal Sr. Customer Assistance Representative | Summer 2024, Middlesex County, NJ
  • Enterprise Holdings
  • Edison, NJ
  • Overview: The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting ...
  • 3/16/2024 12:00:00 AM

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Customer Service Representative
  • karier.co
  • New York, NY
  • **Customer Service Representative** PennyMac - Las Vegas, NV+1 location From $20 an hour Job details Salary From $20 an ...
  • 3/15/2024 12:00:00 AM

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Corporate Client Service Officer
  • Banco Popular Puerto Rico
  • New York, NY
  • Corporate Client Service OfficerApply now Apply now + Apply Now + Start applying with LinkedIn Start + Please wait... Da...
  • 3/15/2024 12:00:00 AM

Middlesex is a borough in Middlesex County, New Jersey, United States. As of the 2010 United States Census, the borough's population was 13,635 reflecting a decline of 82 (-0.6%) from the 13,717 counted in the 2000 Census, which had in turn increased by 662 (+5.1%) from the 13,055 counted in the 1990 Census. Middlesex was incorporated as a borough by an act of the New Jersey Legislature on April 9, 1913, from portions of Piscataway Township, based on the results of a referendum held on May 6, 1913.[21] The borough's name derives from Middlesex, England.[22][23] According to the United States C...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Branch Service Manager jobs
$51,374 to $66,227
Middlesex, New Jersey area prices
were up 1.5% from a year ago

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