Branch Service Manager oversees daily branch activities. Monitors branch service quality and coaches staff to achieve appropriate levels. Being a Branch Service Manager manages and schedules tellers and customer service staff. Schedules Customer Service Clerks/Reps to ensure adequate coverage. Additionally, Branch Service Manager implements and reviews bank policies and procedures, prepares branch for audits, and keeps branch in compliance with all bank policies and procedures. Handles more complex customer complaints and questions. May require a bachelor's degree. Typically reports to the Branch Manager. The Branch Service Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Branch Service Manager typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
TS Bank is seeking a Branch Manager for our Atlantic, Iowa location. This role is responsible for directing the operations of the branch location to ensure all bank and regulatory policies and procedures are followed, clients receive prompt and courteous service, and products and services offered meet the needs of the client base.
Preferred Education and experience: Bachelor's degree (B. A.) from four-year college or university preferred; or three to four years related experience and/or training; or equivalent combination of education and experience.
Location: Atlantic, IA
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