Branch Service Manager jobs in Pensacola, FL

Job Summary:

As a Branch Manager, you will have responsibility for management of the entire branch. As one of our branch managers, you will directly manage two or more associates, hire and conduct performance reviews and provides performance counseling as needed. You will also drive branch performance results through strong individual sales performance and through direction of the entire branch team to meet and exceed all branch sales and quality service goals under general supervision, but in accordance with established policies and procedures

Primary Purpose: (Summary of major reason this job exists)

The Branch Manager is responsible for working alongside team members within a branch to identify and capitalize on business development opportunities. The manager should drive retail customer acquisition, retention, and cross-sales of deposits, loans, and other retail products and services. The manager should ensure an exemplary and consistent customer experience in their branch.

Responsibilities: (not to be all inclusive or to prevent other duties from being assigned.)

• Manage, coach, and provide training for branch personnel.
• Manage overtime, teller management process, and scheduling.
• Conduct branch meetings and performance appraisals.
• Manage and lead the branch sales and service process by preparing and conducting meetings, selling, processing and referring all bank products and setting and monitoring goal accomplishments.
• Take and process loan applications. Clear exceptions and past dues.
• Develop and maintain a quality business development program. Increase wallet and market share, as well as maintain profitability.
• Participate in visible roles within the community and other service organizations.
• Performs internal self-assessments to prepare for audits.
• Maintains knowledge of bank’s policies and procedures.
• Knowledgeable of the bank’s loan policies and procedures.
• Handles customer problems & complaints; counsels’ customers with special needs or requests.
• Assists with branch traffic and has the ability to perform Personal Banker and Teller duties as needed for back up.

Qualifications:

Education/Skills:

High School Diploma (GED) required. Bachelor’s degree or equivalent work experience is preferred. Must be sales oriented and have excellent interpersonal and customer service skills. Knowledgeable of laws and regulations applicable to lending practices.

Work Experience:

Two to three years of experience in a financial institution is preferred. Outside business-to-business call experience preferred.

Physical Requirement:

Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times.