Branch Service Manager jobs in Provo, UT
Branch Service Manager oversees daily branch activities. Monitors branch service quality and coaches staff to achieve appropriate levels. Being a Branch Service Manager manages and schedules tellers and customer service staff. Schedules Customer Service Clerks/Reps to ensure adequate coverage. Additionally, Branch Service Manager implements and reviews bank policies and procedures, prepares branch for audits, and keeps branch in compliance with all bank policies and procedures. Handles more complex customer complaints and questions. May require a bachelor's degree. Typically reports to the Branch Manager. The Branch Service Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Branch Service Manager typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Recently Added Branch Service Manager jobs
Branch Service Manager- Spanish Fork
- Zions First National Bank
-
Spanish Fork, UT
FULL_TIME
-
Zions Bank recognizes that its success comes from the dedication, experience and talents of its diverse employee base. As we usher in the next generation of banking, we’re committed to being the premier employer of choice. We’re proud to have ranked among American Banker magazine’s “Best Banks to Work For” almost every year since 2013, as Best Employer from Utah’s Best of State, among the Best Places to Work in Idaho, and “among the Salt Lake Tribune’s Top Workplaces. Make the leap into a new era of banking. Let us transform your career.
With benefits starting on day one, 12 bank holidays, profit sharing and company-matched 401(k) contributions, Zions is committed to career growth and advancement. At Zions, the possibilities are endless. You bring the talent; we bring the opportunity.
Responsible to manage the branch service, sales and operations functions to achieve the strategic goals of the branch in coordination with a Branch Manager or Business Center Manager.
Responsible to perform the following tasks and/or regularly makes substantially weighted recommendations regarding: interviewing, selecting, hiring, performance evaluations, advancement and termination of employees.
Responsible for training, coaching and mentoring employees.
Provides leadership and training for the sale and referral of bank products and services.
Responsible to resolve and respond to client service issues, complex client complaints and questions.
Directs the work of managed employees.
May schedule and set hours of work.
Maintains production or sales records for use in supervision and/or performance management of employees, appraises employee productivity and efficiency.
Recommends promotions or other changes in employee status, handles employee complaints and grievances, disciplines employees, apportions the work and determines the approaches used by employees to do assigned tasks.
Responsible for compliance with/adherence to safety and security protocols.
Monitors and/or implements legal compliance measures, ensures the branch/business center is in compliance with all bank policies and procedures.
Approves teller transactions as needed.
Prepares the branch/business center for audits and works with audit staff to resolve any issues identified.
Provides sales leadership, through their own production, as well as the oversight of sales and services tasks.
Works closely with key partners to achieve sales and service objectives and maintain operational integrity.
Monitors and ensures compliance with policy and the companies risk appetite.
Implements management procedures and operating practices and commits the branch/business center in matters of significant financial impact.
Has discretion to perform approvals and overrides within their authority.
Involved in planning long- or short-term operational, sales and customer experience goals.
Investigates and researches operational issues, loss, fraud and resolves complex and/or significant matters on behalf of the company.
Represents the branch/business center in handling complaints, arbitrating disputes or resolving grievances.
May process cash transactions and perform other customer service and sales duties within the branch/business center as needed.
Has discretion to determine when to perform these additional functions.
Other duties as assigned.
This position requires the Branch Service Manager to work on site at the assigned branch or business center office.
Benefits:
Medical, Dental and Vision Insurance - START DAY ONE!
Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays
401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
Mental health benefits including coaching and therapy sessions
Tuition Reimbursement for qualifying employees
Employee Ambassador preferred banking products - 1 Month Ago
Branch manager branch
- FleetPride
-
Vernal, UT
FULL_TIME
- FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty...
- 2 Days Ago
Branch Manager
- DL Evans Bank
-
Orem, UT
OTHER
- Job DescriptionThe Branch Manager is responsible for directing and administering the operational and commercial lending efforts of the branch. He or she ensures that established policies and procedure...
- 10 Days Ago
Branch Manager
- mountainamerica
-
Provo, UT
FULL_TIME
- LOCATION Provo Branch88 North 500 WestProvo, UT 84601SCHEDULEFull Time: Monday - Friday 8:45am - 6:15pm; Rotating Saturdays 8:45am - 2:15pmTo be effective, an individual must be able to perform each j...
- 10 Days Ago
Branch Manager
- WaFd Bank
-
Ely, NV
FULL_TIME
- MinUSD $63,000.00/Yr. MaxUSD $83,300.00/Yr. Job SummaryThis key officer-level position is responsible for the management of all aspects of the branch. The role of the Branch Manager is to reflect the ...
- 25 Days Ago
Branch Manager-Heber
- Zions Bancorporation
-
Heber, UT
FULL_TIME
- Zions Bank recognizes that its success comes from the dedication, experience and talents of its diverse employee base. As we build upon our 150-year legacy and usher in the next generation of banking,...
- 1 Month Ago
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0 Branch Service Manager jobs found in Provo, UT area
Branch Manager/Relationship Manager III
- Altabank
-
Provo, UT
- **Branch Manager/Relationship Manager III** CAROUSEL_PARAGRAPH * Altabank * Provo, Utah * 5557 * Full Time * Exempt * 11...
- 4/24/2024 12:00:00 AM
Customer Service Representative
- Bedrosians Tile and Stone
-
Salt Lake City, UT
- Vision Statement for the Position You are the face of the company. You have the opportunity to build relationships with ...
- 4/23/2024 12:00:00 AM
Manager Trainee
- Security Finance
-
Provo, UT
- Description Are you confident in your ability to manage a team towards success? Do you take pride in having top of the l...
- 4/23/2024 12:00:00 AM
Senior Relationship Development Officer
- Cyprus Credit Union
-
Midvale, UT
- We are hiring a Senior Relationship Development Officer.. Are you passionate about customer service and have a strong wo...
- 4/22/2024 12:00:00 AM
Customer Service Representative
- National Seating & Mobility, Inc.
-
Salt Lake City, UT
- ** Customer Service Representative** **Job Category****:** Branch Administration **Requisition Number****:** CUSTO002765...
- 4/21/2024 12:00:00 AM
Customer Service Representative
- Bank of Utah
-
Salt Lake City, UT
- We are currently looking for a PT Customer Service Representative/Teller for our branch located at 2309 S Redwood Road, ...
- 4/20/2024 12:00:00 AM
Client Service Associate-Salt Lake City
- Raymond James Financial Incorporated
-
Salt Lake City, UT
- Job Summary Celebrating more than 60 years of rich history and recognition for service and excellence in the Financial S...
- 4/20/2024 12:00:00 AM
Personnel Employment Assistant
- Serco North America
-
Provo, UT
- Position Description : If you love engaging in high profile administrative projects, then this position is for you! Serc...
- 4/20/2024 12:00:00 AM
About Provo, Utah
Provo /ˈproʊvoʊ/ is the third-largest city in Utah, United States. It is 43 miles (69 km) south of Salt Lake City along the Wasatch Front. Provo is the largest city and county seat of Utah County.
Provo lies in the Utah Valley at an elevation of 4,549 feet (1,387 m). According to the United States Census Bureau, the city has a total area of 44.2 square miles (114.4 km2), of which 41.7 square miles (107.9 km2) is land and 2.5 square miles (6.5 km2), or 5.66%, is water.
The Wasatch Range contains many peaks within Utah County along the east side of the Wasatch Front. One of these peaks, known as...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Branch Service Manager jobs
$42,628 to $54,953
Provo, Utah area prices
were up 2.3% from a year ago
were up 2.3% from a year ago
What does a Branch Service Manager do?
Branch Service Manager in Alexandria, LA
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Branch Service Manager in Mcallen, TX
The Human Resources Directorate also has arrangements with the TBS to provide the Department of Finance with compensation and benefits services, and human resource information management services.
December 10, 2019
Branch Service Manager in Atlanta, GA
Now ask whether and how they know how well their branches actually perform.
January 29, 2020