Branch Service Manager oversees daily branch activities. Monitors branch service quality and coaches staff to achieve appropriate levels. Being a Branch Service Manager manages and schedules tellers and customer service staff. Schedules Customer Service Clerks/Reps to ensure adequate coverage. Additionally, Branch Service Manager implements and reviews bank policies and procedures, prepares branch for audits, and keeps branch in compliance with all bank policies and procedures. Handles more complex customer complaints and questions. May require a bachelor's degree. Typically reports to the Branch Manager. The Branch Service Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Branch Service Manager typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Position OverviewJob DescriptionManages priorities through planning and execution to drive all aspects of branch performance.
Drives revenue and customer loyalty through consultative interactions with clients, and solutions that help them achieve financial well being.
Creates a differentiated customer experience, making banking easy in an omni channel environment. Leads and influences the agenda of a broad range of eco-system partners.
Accountable for risk management and compliance in a complex business environment. Builds a high performing team through the attraction, on-boarding, coaching and development of branch team members.
Leads, plans and executes a branded sales process to achieve sales targets and customer loyalty. Grows branch revenue through the acquisition and share-of-wallet growth of consumer and business households and by effectively leading eco-system partnerships .
Drives business banking results primarily through business development and community involvement activities. Coaches to consultative selling to drive results and enable customer financial well-being.
Has foundational understanding of balance sheet and income statement.Leads, coaches and ensures the delivery of a differentiated client experience.
Leads effective problem resolution, making banking easy for customers. Connects all of PNC, delivering a seamless customer experience in an omni channel environment.
Drives the employee experience. Responsible for acquiring and retaining talent through effective onboarding, coaching and development .
Makes talent development a priority for all branch team members. Ensures employees achieve performance and activity expectations through effective and ongoing performance management.
Models PNC values by cultivating and supporting an inclusive workplace.Manages operational, human capital, reputational and business risk.
Exercises leadership, authority and sound decision making to mitigate sales practice risk. Ensures compliance with regulatory guidelines and adherence to established policies and procedures.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be : Customer Focused
PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to : Include Intentionally
Work Experience
Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers.
We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.
As a Branch Manager within PNC's Retail organization, you will be based in Hampstead, NC.
Job DescriptionManages priorities through planning and execution to drive all aspects of branch performance. Drives revenue and customer loyalty through consultative interactions with clients, and solutions that help them achieve financial well being.
Creates a differentiated customer experience, making banking easy in an omni channel environment. Leads and influences the agenda of a broad range of eco-system partners.
Accountable for risk management and compliance in a complex business environment. Builds a high performing team through the attraction, on-boarding, coaching and development of branch team members.
Leads, plans and executes a branded sales process to achieve sales targets and customer loyalty. Grows branch revenue through the acquisition and share-of-wallet growth of consumer and business households and by effectively leading eco-system partnerships .
Drives business banking results primarily through business development and community involvement activities. Coaches to consultative selling to drive results and enable customer financial well-being.
Has foundational understanding of balance sheet and income statement.Leads, coaches and ensures the delivery of a differentiated client experience.
Coaches team to confidently engage with customers in technology enabled interactions, providing solutions and advice oriented consultation that improves client financial well-being.
Leads effective problem resolution, making banking easy for customers. Connects all of PNC, delivering a seamless customer experience in an omni channel environment.
Drives the employee experience. Responsible for acquiring and retaining talent through effective onboarding, coaching and development .
Makes talent development a priority for all branch team members. Ensures employees achieve performance and activity expectations through effective and ongoing performance management.
Models PNC values by cultivating and supporting an inclusive workplace.Manages operational, human capital, reputational and business risk.
Exercises leadership, authority and sound decision making to mitigate sales practice risk. Ensures compliance with regulatory guidelines and adherence to established policies and procedures.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be : Customer Focused
PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to : Include Intentionally
ability to provide qualified services to customers.Delegation Ability to empower and motivate associates to take over tasks and responsibilities to accomplish results for which the manager maintains ultimate accountability.
Digital Awareness Shares, shows and supports clients on a variety of technological digital and online tools and resources allowing them to explore solutions to achieve their financial goals and financial well-being through the PNC conversation.
Effective Communications Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Managing Multiple Priorities Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
Sales Management Develops sales strategies that incorporate client segments, market opportunities, competitive forces and sales force effectiveness.
Identifies priorities and ensures sales teams execute against plans that focus on deepening client relationships, elevating market share and increasing share of wallet.
Drives sales teams to build a strong pipeline of prospects and clients.
Work ExperienceRoles at this level typically do not require a university / college degree, but do require related experience or product knowledge to accomplish primary duties.
Typically 5 years of related experience, and at least 2 years of previous supervisory experience is required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Education
No Degree
Additional Job DescriptionBenefitsPNC offers employees a comprehensive range of benefits to help meet your needs now and in the future.
back-up child / elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives.
To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com
New to PNC.Disability Accommodations Statement : If an accommodation is required to participate in the application process, please contact us via email at
AccommodationRequest@pnc.com
Please include accommodation request in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email.
Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and select Option 4 : Recruiting for accommodation assistance.
All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
Equal Employment Opportunity (EEO) :
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
California ResidentsRefer to the
California Consumer Privacy Act Privacy Notice
to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
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Last updated : 2024-04-05
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