Branch Service Manager jobs in Youngstown, OH

Overview

We are seeking a Branch Manager to join our team. The Branch Manager will be responsible for overseeing the office facility and day to day operations. The Branch Manager will ensure that the office is operating efficiently and solve any issues that may arise within the building or with administrative operations to meet the needs of our consumers and employees. 

Responsibilities

• Monitors and oversees the various departments within the agency.
• Maintain compliance with all state and regulatory bodies.
• Maintain compliance with all Patriot Home Care policies and Standard Operating Procedures (SOPs).
• Maintain and review job descriptions for all employees at least annually.
• Maintain office employee and Direct Care Worker personnel files.
• Analyze and identify trends via Key Performance Indicators (KPIs) to meet the weekly, quarterly and annual goals of the agency.
• Review assessment reports for all departments and implement opportunities for process improvements.
• Review the authorized and unauthorized hours reports (total underutilized, overutilized, and total hours on hold).
• Reviewing the bi-weekly payday reports.
• Reviewing the Enterprise Incident Management reports and incidents from the prior week.
• Review any payroll escalations and ensure that billable hours are verified.
• Review of weekly Patient/ Caregiver Lead reports and marketing events.
• Review new patients that have been staffed the prior week and ensure that scheduling discrepancies are elucidated.
• Review and track the enrollment and transfer cases.
• Review the progress with Direct Care Worker onboarding with the Human Resources Department.
• Ensure compliance with Direct Care Worker annual education and Tuberculosis (TB) screenings.
• Establish and implement policies and procedures regarding the rights and responsibilities of consumers.
• Assist with filing appeals for decreases in patient’s hours.
• Maintain and update consumer record as mandated by state regulations.
• Reporting of major and adverse events within timeframes as mandated by state and regulatory bodies.
• Prepare and maintain a comprehensive emergency management plan that is consistent with the national standards and consistent with the local and state plans.
• Establish and implement an infection prevention and control program which shall be based upon Centers for Disease Control and Prevention and other nationally recognized infection prevention and control guidelines.
• Ensuring that the assessments teams plan of care for patients are accurate and up to date.
• Collaborating with Human Resources for hiring internal positions for the agency.
• Routinely meeting with office employees to promote a culture of talent development, retention and accountability.
• Perform various duties as assigned by management.

Qualifications

• Excellent Organizational Skills
• Progressive Team Development Experience
• Critical Thinking Skills
• Good Interpersonal Communication Skills
• Ability to adapt to change
• Must be Reliable
• Knowledge of performance evaluation procedures
• Results-orientated approach
• Proficiency with Microsoft Office and Google Suite
• Associate’s Degree in relevant field REQUIRED
• Two years of healthcare supervisory experience REQUIRED