Branch Service Representative provides centralized information and solutions services to assist branch employees with questions about processes and products. Serves as the point of contact to guide and assist branch staff with product information and operational policies. Being a Branch Service Representative responds to questions and resolve cases by researching bank procedures or regulatory governance and escalating issues internally as necessary. Completes call tracking and supporting documentation associated with each case. Additionally, Branch Service Representative may research and address inquiries regarding specific transactions. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Branch Service Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Branch Service Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
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GENERAL POSITION SMMARY :
This is an entry-level position that exists to support Orenco's customers; the Customer Service Representative I attracts or retains customers by answering product and service questions, suggesting information about Orenco products and services, and documenting customer feedback on products and services.
The Customer Service Representative I provides technical support, processes orders, prepares correspondence and fulfills customer needs to ensure customer satisfaction.
ESSENTIAL FUNCTIONS & KRA :
Safety
Conducts all work in a safe manner and promotes safe work practices to all associates and clients.
Selling
Leading
Customer Service Support
Reporting
Other Essential Job Functions
EDUCATION :
A high school diploma is required. A 2-year degree in a technical course of study and / or completion of college level coursework in biological sciences and math is a plus.
Occasional overtime may be required.
Must meet company insurability requirements.
WORKING CONDITIONS : Office environment.
Office environment.
PHYSICAL REQUIREMENTS :
Seeing, speaking, hearing, reading, writing, keyboarding, prolonged periods of sitting including extended time viewing a computer screen.
Intermittent physical activity including standing, walking, climbing stairs, reaching, pushing, pulling, bending, stooping, and occasional light lifting of under 20 lb.
Occasional operation of a motor vehicle.
Last updated : 2024-04-06
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