Branch Service Representative jobs in Clackamas, OR

Job Description

Job Description

Description :

Betts Truck Parts & Service presents an exciting career opportunity at our Portland branch! As our Branch Manager, you'll oversee the operations of our retail store and repair shop, specializing in selling truck parts and repairing various heavy-duty vehicles.

You'll be responsible for personally executing or delegating the following duties to subordinate employees and supervisors, ensuring smooth and efficient operations.

Betts is a family-owned company in business for over 155 years. We specialize in parts and service work for suspensions, brakes, wheel ends, and more on a variety of vehicles.

We currently operate 8 locations on the West Coast, our truck repair services include laser alignments, steering and drivetrain repairs, Bendix retrofit anti-collision safety system installation, DOT and BIT inspections, leaf spring repair and replacement, truck suspension repair, truck axle and trailer axle repair, brake repair service, hydraulic hoses, custom u-bolts, and more!

Why Work for Betts Truck Parts & Service?

• Company vehicle provided with this position!
• Vacation time, sick time, and paid holidays
• Annual performance-based salary increases
• Bonus incentive programs
• Opportunities for career growth
• Referral bonuses for bringing in new talent
• Comprehensive health, dental, and vision coverage
• Company-sponsored life insurance coverage
• 401(k) retirement plan

Essential Duties & Responsibilities :

• Champion The Betts Way framework, serving as a role model for the team.
• Foster regular interaction and collaboration with various departments and business units to ensure the attainment of company Top Level Metrics (TLM).
• Oversee staff responsible for customer service, ensuring safe and efficient vehicle installation and repair, timely parts delivery, and effective account management.
• Maintain accurate inventory control, promptly conducting cycle counts and managing core returns.
• Evaluate suggested merchandise orders and initiate requisitions to replenish stock as needed.
• Review pricing policies and exceptions to optimize store profitability.
• Adhere to established transaction recordkeeping and bank deposit protocols.
• Promptly report any irregularities, customer concerns, or discrepancies to management.
• Ensure the store is kept clean, safe, and properly secured during non-operational hours.

Supervisory Duties :

Effectively oversee a team of 15 employees, including direct management of a subordinate supervisor responsible for 6 service shop employees.

Provide clear guidance, thorough evaluation, and decisive direction to ensure operational success.

• Fulfill supervisory responsibilities in line with organizational policies and applicable regulations.
• Conduct tasks such as employee recruitment, training, work assignments, performance evaluations, and disciplinary actions.
• Address staff grievances and effectively resolve operational challenges.

Requirements :

• Minimum of 5 years of experience in a leadership or management role within the heavy-duty truck or related industry.
• Proven track record of successfully managing and motivating a team to achieve sales targets and operational goals.
• Strong understanding of financial principles, including budgeting, forecasting, and financial analysis.
• Excellent communication and interpersonal skills, with the ability to effectively interact with customers, employees, and senior management.
• Demonstrated ability to develop and implement strategic plans to drive business growth and profitability.
• Proficiency in Microsoft Office Suite and other relevant software applications.
• Experience in inventory management, merchandising, and retail operations.
• Ability to multitask, prioritize tasks, and work in a fast-paced environment.
• Knowledge of industry regulations and compliance standards.
• Leadership qualities such as integrity, adaptability, resilience, and decisiveness.
• Previous experience in performance management, including employee recruitment, training, and development.
• Must have a valid driver's license
1 day ago