Branch Service Representative provides centralized information and solutions services to assist branch employees with questions about processes and products. Serves as the point of contact to guide and assist branch staff with product information and operational policies. Being a Branch Service Representative responds to questions and resolve cases by researching bank procedures or regulatory governance and escalating issues internally as necessary. Completes call tracking and supporting documentation associated with each case. Additionally, Branch Service Representative may research and address inquiries regarding specific transactions. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Branch Service Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Branch Service Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
POSITION SUMMARY:
Promote and enhance customer relations by projecting a positive image of the Bank, department, and self by providing excellent customer service. Process transactions and pay out funds in accordance with bank procedures. CSR will be required to consistently meet or exceed referral goals, have an excellent balancing record, and accomplish all CSR job duties in an exceptional manner.
ESSENTIAL FUNCTIONS:
Service
Sales
Operations
Development
MORE ABOUT THE ROLE
Qualities needed:
SALARY GRADE: 32
*Macatawa Bank's full position description is available upon request.
Clear All
0 Branch Service Representative jobs found in Grand Rapids, MI area