Branch Service Representative jobs in Lansing, MI
Branch Service Representative provides centralized information and solutions services to assist branch employees with questions about processes and products. Serves as the point of contact to guide and assist branch staff with product information and operational policies. Being a Branch Service Representative responds to questions and resolve cases by researching bank procedures or regulatory governance and escalating issues internally as necessary. Completes call tracking and supporting documentation associated with each case. Additionally, Branch Service Representative may research and address inquiries regarding specific transactions. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Branch Service Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Branch Service Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Recently Added Branch Service Representative jobs
Summer Temp - Branch Customer Service Representative
- Auto Club Services Inc
-
Lansing, MI
FULL_TIME
- It’s a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time Exempt/Non Exempt: Hourly Job Description: **** This is a temporary, seasonal full-time position in theLansing branch office. Why Choose a Career with the AAA The Auto Club Group (ACG) Established brand that has been around for over 100 years. Our members know and trust us! Branch Offices house travel, membership, insurance sales and support employees You will be challenged to drive new business with competitive products and help retain The Auto Club Group's 14 million members. A DAY IN THE LIFE of a Branch Customer Service Representative The Auto Club Group is seeking prospective Branch Customer Service Representatives who can promote ACG products and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products. As the face of our branch, you will greet our customers and provide peace of mind by servicing their needs. Provide sales and support services to members including greeting, servicing, and selling membership, travel products (car, hotel, basic tour packages, etc.) and (some) banking products. Generate leads, update members on travel and insurance specials, and provide travel information Respond to customer inquiries and refer to senior staff or agent when appropriate Provide cashiering services to members which includes taking and processing payments for insurance policies (installment, lapse or reinstatement), travel and sale of tickets, and travel money products, processing remittance/depository transfers and balancing cash drawer Receive and resolve member/customer complaints and seek assistance from management in complaint resolution when appropriate Provide administrative support to the travel and/or insurance sales staff during peak periods Conduct outbound promotional calls for insurance and/or travel products Other duties as assigned HOW WE REWARD OUR EMPLOYEES Our Auto Club Group Branch Customer Service Representatives earn a competitive hourly wage of $15.00 - $17.79. WE ARE LOOKING FOR CANDIDATES WHO Required Qualifications: Education: High School Diploma or equivalent Work Experience: Working in a customer focused environment Providing customer focused service and timely solutions to problems Microsoft Office applications Taking personal responsibility in seeking solutions to problems Multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals Successful candidates will possess: Passion and enthusiasm for working with people Basic mathematical calculations to accurately perform monetary transactions Communicate effectively (verbal and written) with others in a work environment Work effectively in a team environment Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility Work under pressure in a high volume, fast paced customer service environment Work irregular hours including holidays and weekends (may include community events) Work Environment This is an in-office position. Employees will service ACG members in-person and are based on site in an ACG branch facility. #LI-TT2 Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14 million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about AAA The Auto Club Group visit www.aaa.com Important Note: ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position. IF YOU ARE A CURRENT ACG EMPLOYEE, PLEASE APPLY INTERNALLY THROUGH WORKDAY JOBS HUB. The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 13 million members and customers across 14 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
- Just Posted
Financial Services Representative / Teller - Headquarters Branch
- Michigan State University Federal Credit Union
-
East Lansing, MI
FULL_TIME
- DescriptionA Day in the Life: Our Financial Services Representatives provide a complete member service experience by assisting members to review their overall financial situation and make product or s...
- 4 Days Ago
Guest Service Representative / Customer Service
- Nothing Bundt Cakes #320
-
Okemos, MI
PART_TIME
- The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cake...
- 2 Days Ago
Customer Service Representative
- McLaren Rental
-
Owosso, MI
FULL_TIME
- Company Description: At McLaren Rent-All, we pride ourselves on being the premier destination for all your rental needs. Whether you're tackling heavy-duty construction projects, home improvements, or...
- 15 Days Ago
Sales Representative / Customer Service
- Farmers Insurance
-
Lansing, MI
PART_TIME
- About us We are professional and agile. Our work environment includes: Modern office setting Food provided Overview: We are seeking a highly motivated and customer-oriented individual to join our team...
- 17 Days Ago
Customer Service Representative
- Peninsula Insurance Services
-
Okemos, MI
FULL_TIME
- Benefits: Competitive salary Free food & snacks Health insurance Opportunity for advancement Paid time off Training & development Are you someone who thrives in a supportive and collaborative environm...
- 20 Days Ago
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0 Branch Service Representative jobs found in Lansing, MI area
Customer Service Representative
- Walmart
-
Okemos, MI
- **Job Title: Customer Service Representative (Walmart)** **Job Summary:** As a Customer Service Representative at Walmar...
- 4/24/2024 12:00:00 AM
Member Service Representative
- CASE Credit Union
-
Lansing, MI
- (Please complete application in its entirety) Want to work somewhere where you make a difference? CASE Credit Union is l...
- 4/24/2024 12:00:00 AM
Customer Service Representative
- National Seating & Mobility, Inc.
-
Lansing, MI
- ** Customer Service Representative** **Job Category****:** Branch Administration **Requisition Number****:** CUSTO002681...
- 4/23/2024 12:00:00 AM
Customer Service Representative
- Peckham, Inc.
-
Lansing, MI
- **Health Benefits.** Medical with HSA options, as well as dental, vision, and life insurance. * **Location:** 2511 N Mar...
- 4/23/2024 12:00:00 AM
Customer Service Representative
- CareLinc Medical Equipment & Supply Co LLC
-
Haslett, MI
- Job Type Full-time Description Who We Are: CareLinc Medical Equipment is an industry leading supplier of medical equipme...
- 4/22/2024 12:00:00 AM
Bilingual Customer Service Rep I
- Dart Container Corp.
-
Mason, MI
- **Bilingual Customer Service Rep I** **Location:** Mason, MI, US To provide exceptional customer service for customers l...
- 4/21/2024 12:00:00 AM
Customer Service Representative
- SNI Companies
-
- "Customer Service Representative" 19.25 per hour plus monthly bonus SNI Companies has partnered with an Austin based Aut...
- 4/20/2024 12:00:00 AM
Customer Service Representative
- Court One Athletic Clubs
-
East Lansing, MI
- Job Description Job Description Do you have the desire to work in a fast-paced, fun environment, interacting with a dive...
- 4/20/2024 12:00:00 AM
About Lansing, Michigan
Lansing /ˈlænsɪŋ/ is the capital of the U.S. state of Michigan. It is mostly in Ingham County, although portions of the city extend west into Eaton County and north into Clinton County. The 2010 Census placed the city's population at 114,297, making it the fifth largest city in Michigan. The population of its Metropolitan Statistical Area (MSA) was 464,036, while the even larger Combined Statistical Area (CSA) population, which includes Shiawassee County, was 534,684. It was named the new state capital of Michigan in 1847, ten years after Michigan became a state.
The Lansing metropolitan area,...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Branch Service Representative jobs
$39,525 to $49,531
Lansing, Michigan area prices
were up 1.3% from a year ago
were up 1.3% from a year ago
What does a Branch Service Representative do?
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Branch Service Representative in Worcester, MA
We continually seek career minded, customer service oriented, positive, and motivated professionals to join our team.
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Branch Service Representative in Little Rock, AR
Due to the conversational nature of this service and unrestricted format of SMS, unsubscribe requests must be made using the workd STOP.
January 05, 2020