Branch Service Representative jobs in Las Vegas, NV

Branch Service Representative provides centralized information and solutions services to assist branch employees with questions about processes and products. Serves as the point of contact to guide and assist branch staff with product information and operational policies. Being a Branch Service Representative responds to questions and resolve cases by researching bank procedures or regulatory governance and escalating issues internally as necessary. Completes call tracking and supporting documentation associated with each case. Additionally, Branch Service Representative may research and address inquiries regarding specific transactions. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Branch Service Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Branch Service Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

Recently Added Branch Service Representative jobs

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Senior Member Service Representative - Tropicana Branch
  • Silver State Schools Credit Union
  • Las Vegas, NV FULL_TIME
  • Senior Member Service Representative
    Full Time (40 Hours)
    Monday - Saturday (Varies)
    Friday 9 am to 6 pm

    Tropicana Branch
    2250 E. Tropicana Ave.
    Las Vegas, NV 89119

    PURPOSE:
    The primary purpose of this position is to assist Silver State Schools Credit Union to
    live out its Mission, "Excellent Member Service and Financial Solutions - For Life," by providing outstanding service to both members and internal members. A key component of this service is to identify member needs and provide appropriate credit union product solutions.
    • To deliver service in alignment with our Service Commitments
      • I will earn respect and build trust by acting with integrity in every situation.
      • I will understand my role in supporting the team to achieve our purpose.
      • I will focus on people over products and build lasting relationships.
      • I will take ownership and accept responsibility.
      • I will treat my coworkers with the same high standards as I treat my member.
      • I will continuously look for ways to improve myself, my credit union, and my community.
      • I will accept there is no "they". We are one working toward the same mission.
      • I will commit to the core values.
    • Possess adequate product knowledge as measured by the annual product knowledge certification assessment.
    • Meet or exceed established sales and service goals.
    SUMMARY:
    Responsible for building relationships with our credit union members. Must be able to present credit union products and services that match the member needs. Assist members in resolving account and/or loan related problems.
    Build member relationships through proactively identifying additional products and services that will aid the member in achieving their financial goals. Communicate effectively with prospective and current members and to represent the credit union in a positive and professional manner. Provide highest level of caring, personalized service and quality products, while staying abreast of members' needs and expectations.
    Within written authorities and in accordance with sound underwriting practices as set forth in policy/procedure manuals, this position examines, evaluates, inputs data, and assists with qualifying the borrower/member application request for secured/unsecured fixed rate loans or open-end lines of credit.
    All new account and/or loan applications, and any services or products requested by a member are expected to be facilitated including proper communication and documentation within the required service standard levels set forth by the institution.


    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

    In accordance with prescribed methods and operating policies and established practice, the Senior Member Service Representative:
    • Professionally greets and interviews members and potential members to determine financial needs. Suggests and explains appropriate deposits, lending, and investment products.
    • Contributes to the credit union's strategic focus on loan & member growth and member service.
    • Ability to organize and prioritize work to ensure timely and accurate opening, processing, funding of all accounts (accounts and loans).
    • Processes and opens new accounts and additional services while meeting cross-sell performance standards.
    • Uncovers opportunities to refer business to other lines of business partners within the credit union such as mortgage solutions, member business solutions, or investment solutions.
    • Responsible for accurately completing all Safe Deposit Box services.
    • May Process a variety of financial transactions for members including issuing checks, processing deposits and withdrawals from accounts, filing insurance claims, issues certificates, drafts, and other negotiable instruments.
    • Identify cross-sell opportunities to enhance relationship with member and provide enhanced services to members by maintaining expert level of knowledge of Credit Union features and benefits, products, and services. This position models a retail type sales and service environment.
    • Take ownership of all member requests or complaints with minimal need to refer to another department within the Credit Union.
    • Responds and researches member inquiries regarding the operation of accounts, access to services, resolving account discrepancies, balancing, and reconciling, adding or reducing service features on various accounts, and assisting members to make the most effective use of Credit Union's automated services.
    • Analyze completed loan applications and supporting documentation submitted by the borrower. Analyzes the applicant's financial status, credit history, and collateral, when applicable, to determine feasibility of qualifying the requested loan.
    • Provides counseling to applicants, members, and dealers regarding loan decisions and applicable policies and procedures. Ensures that the policies and procedures are adhered to within established guidelines. Acts as a liaison between members and dealers to generate quality loans that are within established guidelines.
    • Responsible for accurately completing and reviewing all loan applications, gathering supporting documentation, analyzing applicant's financial status and credit worthiness, and valuing the collateral prior to submitting applications to Consumer Lending for a credit decision.
    • Looks for ways to qualify the loan request by gathering additional information when needed, presenting counteroffers when applicable, and suggesting cross-sell opportunities to the borrower.
    • Completes each applicable task, stipulation, or condition within lending platform as applicable.
    • Ensures all executed documentation and packets (includes all forms for new accounts and loans) are complete, accurate and archived according to policy requirements and compliance regulations.
    • Responsible for complete and accurate analysis and input of income verifications, title reports, and collateral appraisals, when needed.
    • Describes and recommends suitable insurance products and ancillary products.
    • Responsible for efficiently and accurately communicating all credit decisions to applicants in a timely manner.
    • Outbound calling may be required for campaigns, promotions, and pre-approved offers.
    • Explains the features and benefits of all credit union electronic services. Included but not limited to the following: (Debit Card, Mobile Banking, Online Bill Pay, Online Banking, Direct Deposit, ACH Debit/Credit, and Payroll Deduction)
    • Assist with auditing (cash balancing, atm balancing, instant issue cards etc.)
    • Follow established credit union policies and procedures, government rules and regulations, and visitor and security guidelines.
    • Responsible for training Member Service Representatives (I's and II's) in all subject matter pertaining to the input of loan applications and new accounts, lending regulations and the credit union's lending policies, operating guidelines, or operating procedures.
    • Responsible for training Member Service Representatives (I's and II's) on all SSSCU products and services.
    • Assists with coaching, counseling, and mentoring of the Member Service Representatives (I's and II's) for member service, goal attainment and operational performance.
    • Assists with auditing all new account and loan packets. This includes monitoring processes to ensure service levels are adhered to.
    • Perform all required functions with accuracy, efficiency, dependability, and within the Credit Union's standard of conduct.
    • May perform Assistant Manager and Branch Manager duties in their absence.
    • Competent and confident in the sales environment.
    • Cooperative and positive attitude toward members, potential members, and credit union team.
    • Maintain a professional appearance and demeanor.
    • Understand the importance of "first responders" tile in the overall image and service satisfaction of members, and continuously works to maintain a high satisfaction standard.
    • Performs other duties as assigned.
    EDUCATION and/or EXPERIENCE:
    High school diploma or general education degree (GED) Associate's degree (A. A.) preferred or equivalent from two year college or technical school; and a minimum of 3-5 years banking or credit union experience and/or training; or equivalent combination of education and related experience. Thorough knowledge of credit union's computer system for performing basic input/output tasks including Word and Excel desired



    *ONLY FULLY COMPLETED APPLICATIONS WILL BE CONSIDERED*
    **SEE RESUME ON APPLICATIONS WILL NOT BE CONSIDERED**
    SILVER STATE SCHOOLS CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER (EOE)
    DRUG-FREE WORKPLACE
  • 21 Days Ago
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Member Service Representative (MSR) - Sunset Branch
  • Clark County Credit Union
  • Las Vegas, NV FULL_TIME
  • JOB DESCRIPTION: Founded in 1951, Clark County Credit Union is the credit union for the local government and medical community. We take pride in serving these valuable members of our community -- firs...
  • 15 Days Ago
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Member Service Representative (MSR) - Decatur Branch
  • Clark County Credit Union
  • North Las Vegas, NV FULL_TIME
  • JOB DESCRIPTION: Founded in 1951, Clark County Credit Union is the credit union for the local government and medical community. We take pride in serving these valuable members of our community -- firs...
  • 30 Days Ago
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Member Service Representative ( REMOTE )
  • Jill's Commercial Cleaning Service
  • Las Vegas, NV FULL_TIME
  • We are looking for a motivated and enthusiastic candidate as a Member Service Representative to join our team. As a Member Service Representative, you will be responsible for building and maintaining ...
  • 23 Days Ago
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Customer Service Representative
  • American Tax Service
  • Las Vegas, NV FULL_TIME
  • Elite Sales Solutionsemployment type: full-timejob title: Customer Service RepresentativeFast growing company has an immediate need for skilled customer service reps to take inbound calls from our cli...
  • 1 Month Ago
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Branch Service Manager-St. George
  • Zions First National Bank
  • Saint George, UT FULL_TIME
  • Zions Bank recognizes that its success comes from the dedication, experience and talents of its diverse employee base. As we usher in the next generation of banking, we’re committed to being the premi...
  • 1 Month Ago
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0 Branch Service Representative jobs found in Las Vegas, NV area

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IT Customer Service Rep
  • Les Olson Company
  • Las Vegas, NV
  • * Las Vegas, NV, USA * DOE * Hourly * Full Time *medical, dental, vision, 401K, life insurance, paid sick and vacation t...
  • 4/25/2024 12:00:00 AM
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Customer Service Representative
  • Las Vegas Car Care
  • North Las Vegas, NV
  • Job Description Job Description We are seeking a Customer Service Representative to join our team! You will be responsib...
  • 4/25/2024 12:00:00 AM
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Client Services Representative
  • Bertelsmann
  • Las Vegas, NV
  • This role is responsible for providing industry-leading service while meeting the quality and KPI expectations at Arvato...
  • 4/25/2024 12:00:00 AM
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Customer Service Representative
  • Healthcare Outsourcing Network, LLC
  • Las Vegas, NV
  • Job Description Job Description We are a company located in Wheat Ridge, Colorado with clients around the United States,...
  • 4/24/2024 12:00:00 AM
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Customer Service Representative Bilingual
  • Modern Choice Insurance LLC
  • Las Vegas, NV
  • Job Description Job Description We are looking for a Motivated BILINGUAL Customer Service Rep. If you are looking for a ...
  • 4/24/2024 12:00:00 AM
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Customer Service Representative
  • LifeTrans
  • North Las Vegas, NV
  • Main Responsibilities of a Customer Service Representative Answer incoming calls Schedule transportation for clients nee...
  • 4/24/2024 12:00:00 AM
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Customer Service Representative
  • Caliber Collision
  • North Las Vegas, NV
  • Service Center North Las Vegas - Aliante JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Servi...
  • 4/23/2024 12:00:00 AM
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Client Services Representative
  • Arvato Bertelsmann
  • Las Vegas, NV
  • This role is responsible for providing industry-leading service while meeting the quality and KPI expectations at Arvato...
  • 4/23/2024 12:00:00 AM
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About Las Vegas, Nevada

Las Vegas is situated within Clark County in a basin on the floor of the Mojave Desert and is surrounded by mountain ranges on all sides. Much of the landscape is rocky and arid with desert vegetation and wildlife. It can be subjected to torrential flash floods, although much has been done to mitigate the effects of flash floods through improved drainage systems. The peaks surrounding Las Vegas reach elevations of over 10,000 feet (3,000 m), and act as barriers to the strong flow of moisture from the surrounding area. The elevation is approximately 2,030 ft (620 m) above sea level. According t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Branch Service Representative jobs
$41,240 to $51,680
Las Vegas, Nevada area prices
were up 2.5% from a year ago
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What does a Branch Service Representative do?

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Due to the conversational nature of this service and unrestricted format of SMS, unsubscribe requests must be made using the workd STOP.
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