Branch Service Representative jobs in Lawrence, MA
Branch Service Representative provides centralized information and solutions services to assist branch employees with questions about processes and products. Serves as the point of contact to guide and assist branch staff with product information and operational policies. Being a Branch Service Representative responds to questions and resolve cases by researching bank procedures or regulatory governance and escalating issues internally as necessary. Completes call tracking and supporting documentation associated with each case. Additionally, Branch Service Representative may research and address inquiries regarding specific transactions. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Branch Service Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Branch Service Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Recently Added Branch Service Representative jobs
Lawrence Branch - Sales & Service Representative
- Metro Credit Union
-
Lawrence, MA
FULL_TIME
- The Sales & Service Representative (SSR) assists in the daily operation of the branch including keyholder responsibilities to open/close the branch. The SSR serves as a financial consultant to new and existing Members by providing information about Metro’s products and services, assists and advises Members in determining which products and services best meet their needs, opens Member accounts and provides problem resolution. SSRs participate in sales and service programs and contribute to branch sales goals, providing referrals to retail partners as appropriate. As a representative of the Metro brand, you’ll adhere to Metro’s policies, procedures and regulations in providing excellent, quality service to members, co-workers, and management. Essential Job Functions: Process a variety of transactions including check cashing, deposits/withdrawals, loan payments and payoffs, official checks and money orders, cash advances, etc. Balance work on a daily basis and stay within defined balancing guidelines. Provide information relative to Metro Credit Union policies and procedures to new and existing members. Perform needs assessment to determine the best financial solution or product for members. Verify all account opening requirements have been met, including obtaining all applicable security clearances, required signatures, and paperwork. Conduct consumer loan interviews; aid members in completion of loan applications including verifying identification, obtaining required signatures, and ensuring approval conditions are met. Communicate status of loan applications to members. Contribute to sales and referral programs including branch sales goals. Cross sells products by answering inquiries and informing members of new services and product promotions. Make effective referrals to retail partners. Resolve service problems and complaints by determining root cause, selecting, and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution. Maintain member confidence and protect bank operations by keeping member information confidential. Train on additional secondary skills such as outbound collection calls, processing loans, answering calls from the call center, and assist other departments as required by the Universal Service program. Participate in and strive to achieve assigned program goals. Requirements: Education and Experience High school diploma or equivalent strongly preferred. Minimum 1 year of customer service experience strongly preferred. Skills/Knowledge/Certifications Knowledge of computers, web browsers, and office software products. Strong customer service skills. Strong oral and written communication skills. Ability to problem solve and work independently. Attention to detail and accuracy of work performed. Ability to remain calm and professional in difficult situations. Why Join our team: Starting payrate is $24.04/hour Comprehensive Benefits: Health, Dental, and Vision coverage for employees working minimum of 20 hours/week; Metro provides assistance toward premiums and copays and provides 100% coverage on prescription copays Sales Incentive eligibility; annual retention bonus vesting program 401(k) with matching plan & safe harbor plan – allowing every employee to save for retirement Three weeks paid vacation time Wellness Incentives; Employee Assistance Program; Flexible Spending Account; Prescription Drug program and range of voluntary benefits (LTD, STD, AD&D) Discounts on Pet Insurance Strong growth opportunities with development plans and position-related or job-related tuition assistance to help you attain your long-term career goals Growing, dynamic environment - no day is ever the same and join an amazing team Exceptional training program (classroom, on-the-job, and mentoring) – you bring a service-oriented attitude and a strong work ethic, we’ll train you for success!
- 22 Days Ago
Branch Teller - Salem
- Service Credit Union
-
Salem, NH
PART_TIME
- Service Credit Union Is seeking a Branch Teller for our branch in Salem. Pay: Starting at $16.00 per hour. Hours: PT position up to 15-20 hours per week, may include Saturday hours. Location: Salem Be...
- 17 Days Ago
Collections Representative
- Internal Revenue Service
-
Andover, MA
FULL_TIME
- This position is the initial career step toward the full working level. These entry level positions do not require tax experience - comprehensive paid training is provided.Collections Contact Represen...
- 13 Days Ago
Supervisory Contact Representative (Customer Service Group Manager) NTE 1-Year
- Internal Revenue Service
-
Andover, MA
FULL_TIME
- Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information. WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? Visit us on the web at w...
- 9 Days Ago
Lead Contact Representative
- Internal Revenue Service
-
Andover, MA
FULL_TIME
- Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information. WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? Visit us on the web at w...
- 6 Days Ago
Court Operations Specialist
- New Hampshire Judicial Branch
-
Salem, NH
FULL_TIME
- ADMINISTRATIVE OFFICE OF THE COURTS POSITION ANNOUNCEMENT #24-36 Location Position Available Salary Range Closing Date10th Circuit CourtSalem, NHCourt OperationsSpecialist $35,588-$52,124Labor Grade: ...
- 1 Month Ago
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0 Branch Service Representative jobs found in Lawrence, MA area
Customer Service Rep>
- Raven Ridge
-
Salem, NH
- Raven Ridge - JobID: 100-136089500 [Customer Service Representative] As a Customer Service Representative at Raven Ridge...
- 4/24/2024 12:00:00 AM
Customer Service Rep
- Fidelity Investments
-
Merrimack, NH
- Job Description: Are you ready to Launch into a career at Fidelity? If so, please consider joining our customer service ...
- 4/23/2024 12:00:00 AM
Underwriter/Customer Service Rep.
- FIRST INDEMNITY INSURANCE AGENCY, INC
-
Lynn, MA
- Job Description Job Description We seek highly motivated customer service representative to service existing clients. Fi...
- 4/23/2024 12:00:00 AM
Customer Service Rep II
- East Boston Neighborhood Health Center
-
Revere, MA
- Thank you for your interest in careers at EBNHC! Everywhere you turn, you can feel it. There's an immeasurable level of ...
- 4/23/2024 12:00:00 AM
Customer Service Rep
- Reef Technology Inc.
-
Concord, MA
- ** Customer Service Rep** * Concord, Massachusetts, United States * Parking Field * Hourly Full-Time **Full Time & Part ...
- 4/22/2024 12:00:00 AM
Customer Service Representative
- DB Roberts
-
Wilmington, MA
- Job Description JOB SUMMARY The major objective for this position is to provide essential elements of support for the In...
- 4/21/2024 12:00:00 AM
Customer Service Rep
- LoanMax Title Loans
-
Salem, NH
- LoanMax Title Loans Job Description: Our Customer Service Representatives are responsible for assisting potential borrow...
- 4/19/2024 12:00:00 AM
Customer Service Rep
- LoanMax Title Loans
-
Manchester, NH
- LoanMax Title Loans Job Description: Our Customer Service Representatives are responsible for assisting potential borrow...
- 4/19/2024 12:00:00 AM
About Lawrence, Massachusetts
According to the United States Census Bureau, the city has a total area of 7.4 square miles (19 km2), of which 7.0 square miles (18 km2) is land and 0.4 square miles (1.0 km2) (6.07%) is water. Lawrence is on both sides of the Merrimack River, approximately 26 miles (42 km) upstream from the Atlantic Ocean. On the north side of the river, it is surrounded by Methuen. On the south side of the river, the town is bordered by North Andover to the east, and Andover to the south and southwest. Lawrence is approximately 30 miles (48 km) north-northwest of Boston and 27 miles (43 km) southeast of Manc...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Branch Service Representative jobs
$43,608 to $54,648
Lawrence, Massachusetts area prices
were up 1.6% from a year ago
were up 1.6% from a year ago
What does a Branch Service Representative do?
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Due to the conversational nature of this service and unrestricted format of SMS, unsubscribe requests must be made using the workd STOP.
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