Branch Service Representative jobs in Lorain, OH

We have full time, front desk / medical receptionist position openings at our clinic located at 1997 Healthway Dr Avon 44011.

Scheduling is tentative 8am - 8pm, 3 shifts / week for full time on a floating schedule. Rotating weekends and holidays are required.

Schedules published on a monthly basis.

Job description

The front office position plays a vital role of ensuring & exceeding the expectations of the patient with the University Hospitals Urgent Care experience.

Responsibilities :

• Greet patients and provide instructions to all visitors in a polite and professional manner
• Analyze health insurance benefits, verify insurance eligibility and relay relevant information regarding payment policies and billing / collection processes
• Maintain the readiness of the University Hospitals Urgent Care reception area
• Perform clerical tasks and adhere to established policies and procedures
• Determine and collect each patient’s financial responsibility
• Assist the practice manager and other staff as required
• Provide overall support for Physicians and office operations
• Obtain and document patient history
• Understand and enforce standard healthcare regulatory requirements
• Collect and maintain all patient and business documents while maintaining confidentiality
• Perform office procedures including all general administrative duties
• Document Electronic Medical Record (EMR) all medical interventions
• Assure HIPAA and OSHA compliance
• May be asked to travel to nearby University Hospitals Urgent Care locations to support the staff

Minimum Qualifications :

• High school diploma or equivalent.
• Prefer at least one year experience in a medical office or emergency room setting.
• Urgent care experience preferred, but not required.
• Ability to work 8am to 8pm 3 days / week, rotating weekends and holidays.
• Experience with insurance eligibility and co-pay determination. Certification & experience as a medical assistant a plus, but not required.

INDUH

Last updated : 2024-04-06