Branch Service Representative jobs in Lowell, MA

Branch Service Representative provides centralized information and solutions services to assist branch employees with questions about processes and products. Serves as the point of contact to guide and assist branch staff with product information and operational policies. Being a Branch Service Representative responds to questions and resolve cases by researching bank procedures or regulatory governance and escalating issues internally as necessary. Completes call tracking and supporting documentation associated with each case. Additionally, Branch Service Representative may research and address inquiries regarding specific transactions. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Branch Service Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Branch Service Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

Recently Added Branch Service Representative jobs

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Sales & Service Representative - Burlington branch
  • Metro Credit Union
  • Burlington, MA FULL_TIME
  • The Sales & Service Representative (SSR) assists in the daily operation of the branch including keyholder responsibilities to open/close the branch.  The SSR serves as a financial consultant to new and existing Members by providing information about Metro’s products and services, assists and advises Members in determining which products and services best meet their needs, opens Member accounts and provides problem resolution. SSRs participate in sales and service programs and contribute to branch sales goals, providing referrals to retail partners as appropriate.  As a representative of the Metro brand, you’ll adhere to Metro’s policies, procedures and regulations in providing excellent, quality service to members, co-workers, and management.      Core Responsibilities: Process a variety of transactions including check cashing, deposits/withdrawals, loan payments and payoffs, official checks and money orders, cash advances, etc. Balance work on a daily basis and stay within defined balancing guidelines. Provide information relative to Metro Credit Union policies and procedures to new and existing members.   Perform needs assessment to determine the best financial solution or product for members. Verify all account opening requirements have been met, including obtaining all applicable security clearances, required signatures, and paperwork. Conduct consumer loan interviews; aid members in completion of loan applications including verifying identification, obtaining required signatures, and ensuring approval conditions are met. Communicate status of loan applications to members.   Contribute to sales and referral programs including branch sales goals. Cross sell products by answering inquiries and informing members of new services and product promotions. Make effective referrals to retail partners. Resolve service problems and complaints by determining root cause, selecting, and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution. Maintain member confidence and protect bank operations by keeping member information confidential. Train on additional secondary skills such as outbound collection calls, processing loans, answering calls from the call center, and assist other departments as required by the Universal Service program. Participate in and strive to achieve assigned program goals.     Requirements: Education and Experience   High school diploma or equivalent Minimum of 1 year of banking experience preferred Skills and Traits Excellent communication skills with a demonstrated ability to focus on the customer Ability to perform work with accuracy and attention to detail Previous financial services and sales skills preferred General knowledge of computer software, data input, and Windows-based applications Dependable, responsible, and a commitment to excellence Ability to use office equipment (calculators, ATMs, cash dispensers, coin counters, etc.) and lift teller drawers and bags of coins that can weigh up to 50 pounds   Why Join our team: Starting payrate is $24.04/hour Comprehensive Benefits: Health, Dental, and Vision coverage for employees working minimum of 20 hours/week; Metro provides assistance toward premiums and copays and provides 100% coverage on prescription copays Sales Incentive eligibility; annual retention bonus vesting program 401(k) with matching plan & safe harbor plan – allowing every employee to save for retirement Three weeks paid vacation time Wellness Incentives; Employee Assistance Program; Flexible Spending Account; Prescription Drug program and range of voluntary benefits (LTD, STD, AD&D) Discounts on Pet Insurance Strong growth opportunities with development plans and position-related or job-related tuition assistance to help you attain your long-term career goals Growing, dynamic environment - no day is ever the same and join an amazing team Exceptional training program (classroom, on-the-job, and mentoring) – you bring a service-oriented attitude and a strong work ethic, we’ll train you for success!   All retail positions located within our branches do not offer remote work arrangements and require initial training on-site in our Chelsea location.
  • 22 Days Ago
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Production Coordinator - HVAC Dispatcher - Customer Service Representative
  • Frank's Heating Service
  • Tewksbury, MA FULL_TIME
  • Frank's Heating Service of Tewksbury, MA is looking to hire a full-time Production Coordinator - HVAC Dispatcher - Customer Service Representative. Are you the kind of person who wishes everyone would...
  • 1 Month Ago
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Outside Sales Representative
  • General Linen Service LLC
  • Lowell, MA FULL_TIME
  • DescriptionGeneral Linen Service is looking for a self-motivated, customer driven Outside Sales Representative, committed to driving results. If you thrive on challenging yourself, enjoy winning and g...
  • 30 Days Ago
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Outside Sales Representative
  • General Linen Service LLC
  • Burlington, MA FULL_TIME
  • DescriptionGeneral Linen Service is looking for a self-motivated, customer driven Outside Sales Representative, committed to driving results. If you thrive on challenging yourself, enjoy winning and g...
  • 30 Days Ago
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Sales & Service Manager (Billerica Branch)
  • Northern Bank
  • Billerica, MA FULL_TIME
  • In conjunction with the Business Development Manager, the Sales & Service Manager will lead the branch team to success through coaching and development on a consistent and ongoing basis. The successfu...
  • 19 Days Ago
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Sales & Service Manager (Westford Branch)
  • Northern Bank
  • Westford, MA FULL_TIME
  • In conjunction with the Business Development Manager, the Sales & Service Manager will lead the branch team to success through coaching and development on a consistent and ongoing basis. The successfu...
  • 23 Days Ago
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0 Branch Service Representative jobs found in Lowell, MA area

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Customer Service Rep>
  • Raven Ridge
  • Salem, NH
  • Raven Ridge - JobID: 100-136089500 [Customer Service Representative] As a Customer Service Representative at Raven Ridge...
  • 4/19/2024 12:00:00 AM
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Customer Service Rep - Newmarket
  • Proulx Oil
  • Newmarket, NH
  • Customer Service Representative - Newmarket **Customer Service Representative** Proulx Oil & Propane is a family-owned c...
  • 4/19/2024 12:00:00 AM
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Underwriter/Customer Service Rep.
  • FIRST INDEMNITY INSURANCE AGENCY, INC
  • Lynn, MA
  • Job Description Job Description We seek highly motivated customer service representative to service existing clients. Fi...
  • 4/18/2024 12:00:00 AM
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Customer Service Rep
  • Reef Technology Inc.
  • Concord, MA
  • ** Customer Service Rep** * Concord, Massachusetts, United States * Parking Field * Hourly Full-Time **Full Time & Part ...
  • 4/17/2024 12:00:00 AM
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TSA Customer Service Rep
  • Staples, Inc.
  • Somerville, MA
  • **TSA Customer Service Rep** **Function: Retail Locations** **Address: 165 Middlesex Ave** **City / State: Somerville, M...
  • 4/17/2024 12:00:00 AM
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Customer Service Representative
  • DB Roberts
  • Wilmington, MA
  • Job Description JOB SUMMARY The major objective for this position is to provide essential elements of support for the In...
  • 4/16/2024 12:00:00 AM
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Customer Service Executive
  • Liquidline Ltd
  • Ipswich, MA
  • **Customer Service Executive** Liquidline is the leading supplier of refreshment solutions to high end business customer...
  • 4/16/2024 12:00:00 AM
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Customer Service Representative
  • Manpower
  • Franklin, MA
  • Our client in Franklin, MA is seeking a Customer Service Representative to join their team. As a Customer Service Repres...
  • 4/16/2024 12:00:00 AM
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About Lowell, Massachusetts

Lowell is a city in the U.S. Commonwealth of Massachusetts. Located in Middlesex County, Lowell (along with Cambridge) was a county seat until Massachusetts disbanded county government in 1999. With an estimated population of 109,945 in 2014, it is the fourth-largest city in Massachusetts, and the second-largest in the Boston metropolitan statistical area. The city is also part of a smaller Massachusetts statistical area called Greater Lowell, as well as New England's Merrimack Valley region. Incorporated in 1826 to serve as a mill town, Lowell was named after Francis Cabot Lowell, a local fi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Branch Service Representative jobs
$44,547 to $55,824
Lowell, Massachusetts area prices
were up 1.6% from a year ago
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What does a Branch Service Representative do?

Branch Service Representative in Temple, TX
The BMV’s mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency.
February 13, 2020
Branch Service Representative in Worcester, MA
We continually seek career minded, customer service oriented, positive, and motivated professionals to join our team.
January 08, 2020
Branch Service Representative in Little Rock, AR
Due to the conversational nature of this service and unrestricted format of SMS, unsubscribe requests must be made using the workd STOP.
January 05, 2020