Branch Service Representative jobs in Medford, OR
Branch Service Representative provides centralized information and solutions services to assist branch employees with questions about processes and products. Serves as the point of contact to guide and assist branch staff with product information and operational policies. Being a Branch Service Representative responds to questions and resolve cases by researching bank procedures or regulatory governance and escalating issues internally as necessary. Completes call tracking and supporting documentation associated with each case. Additionally, Branch Service Representative may research and address inquiries regarding specific transactions. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Branch Service Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Branch Service Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Recently Added Branch Service Representative jobs
- ESAM, Inc
-
Grants Pass, OR
FULL_TIME
-
Reports to: Customer Service Manager
Department: Administration
Summary:
The ESAM Customer Service Representative is a relationship specialist acting as a liaison between customers and manufacturing staff, supporting and balancing the needs of both. The position is responsible to work one-on-one with customers assisting in the process of sales orders, customer order entry, verification of orders, order tracking and coordination of product delivery. Communicates by phone and e-mail with customers and other associates. Complies and maintains records and performs various general clerical duties using knowledge of business systems and procedures. Also greets visitors, customers, the general public and assists with the switchboard.
Requirements:
- Maintaining a positive, empathetic and professional attitude toward customers/prospects, ESAM Sales Representatives, all ESAM employees and others that may contact or visit at all times.
- Enter customer/prospect data into Customer Relationship Management (CRM) database as required.
- Provide copies of all customer correspondence to outside sales representatives for your assigned accounts.
- Respond to emails and phone messages within 4 working hours of receipt, even if it is only to confirm receipt of message. The ESAM goal is to have any such issues answered and resolved 48 hours after receipt, or if such resolution takes longer to provide the customer with an update every 48 hours until it is resolved.
- Communicating with customers through various channels such as phone, portal, FAX, text, and email.
- Learn how to work and manage activity in customer portals, as required.
- Acknowledging and resolving customer complaints (acknowledging within 24 hours of receipt and updating every 48 hours thereafter until resolved).
- Processing requests for quotations, orders, forms, applications, and requests within the same timeframes as listed above.
- Inform customers and sales representatives of order status, especially when delivery dates are in jeopardy. Potential late deliveries should be communicated as soon as they become evident.
- Interact with sales representatives to obtain ESAM performance scorecards from customers.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Ensure customer satisfaction and provide professional customer support.
- High school diploma, general education degree or equivalent. Advance education and/or previous customer service experience is desirable.
- Ability to stay calm when customers or prospects are stressed or upset.
- Comfortable using computers, Microsoft Office and working with customer “portals” on various platforms from different companies.
- Perform special assignments and other duties as required.
Other Duties:
- Ensure department area is FOD free.
- Understand, embrace and ensure compliance to ESAM’s safety policies and procedures.
- Create department efficiencies and brings ideas to senior management.
Apply - 18 Days Ago
- People's Bank of Commerce
-
MEDFORD, OR
FULL_TIME
- DescriptionEstablished in 1998 in Medford, Oregon, People’s Bank of Commerce was formed to provide a community business bank for the southern Oregon area. Since its inception, People's Bank has been p...
- 20 Days Ago
- U-Haul
-
Klamath Falls, OR
FULL_TIME
- Location : 2528 Washburn Wy, Klamath Falls, Oregon 97603 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the positio...
- Just Posted
- Encore Ceramics, Inc.
-
Grants Pass, OR
FULL_TIME
- Our manufacturing company handles all accounting aspects internally.We are seeking an experienced Bookkeeper to ensure timely and accurate processing of accounts payable and receivables while maintain...
- Just Posted
- ARIVE
-
Central, OR
FULL_TIME
- Provide top-tier customer support, while appropriately addressing call volume and communicating relevant information when rerouting traffic; Keep up to date on major system features, client use cases,...
- Just Posted
- Willamette Graystone
-
Medford, OR
FULL_TIME
- We are seeking a Customer Service Representative to join our team! *This is an on-site role, and will not be remote or hybrid, at any time.* What We Offer: Pay Range: $16.50 - 18.50 / hour Benefits: Y...
- 2 Days Ago
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0 Branch Service Representative jobs found in Medford, OR area
- ARIVE
-
Grants Pass, OR
- [Call Center / Remote] Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / 401k match / PTO - As a Cus...
- 4/25/2024 12:00:00 AM
- OLIPOP
-
Medford, OR
- [Customer Support / Fully Remote] - Anywhere in U.S. / Up to $75K base salary + bonus - As a Customer Service Associate ...
- 4/25/2024 12:00:00 AM
- Walmart
-
Central Point, OR
- **Job Title: Customer Service Representative (Walmart)** **Job Summary:** As a Customer Service Representative at Walmar...
- 4/24/2024 12:00:00 AM
- Walmart
-
White City, OR
- **Job Title: Customer Service Representative (Walmart)** **Job Summary:** As a Customer Service Representative at Walmar...
- 4/24/2024 12:00:00 AM
- Walmart
-
Grants Pass, OR
- **Job Title: Customer Service Representative (Walmart)** **Job Summary:** As a Customer Service Representative at Walmar...
- 4/24/2024 12:00:00 AM
- Myrepublicbank
-
Medford, OR
- ** Senior Customer Service Associate - Medford** **Job Category****:** Customer Service **Requisition Number****:** SRUN...
- 4/24/2024 12:00:00 AM
- People's Bank of Commerce
-
Medford, OR
- Job Type Full-time Description Established in 1998 in Medford, Oregon, People's Bank of Commerce was formed to provide a...
- 4/22/2024 12:00:00 AM
- Northwest x Southern Hospitality
-
Ashland, OR
- Plaza Inn & Suites managed by Northwest x Southern Hospitality (NSH) is currently interviewing people for Guest Service ...
- 4/22/2024 12:00:00 AM
About Medford, Oregon
were up 2.5% from a year ago