Branch Service Representative provides centralized information and solutions services to assist branch employees with questions about processes and products. Serves as the point of contact to guide and assist branch staff with product information and operational policies. Being a Branch Service Representative responds to questions and resolve cases by researching bank procedures or regulatory governance and escalating issues internally as necessary. Completes call tracking and supporting documentation associated with each case. Additionally, Branch Service Representative may research and address inquiries regarding specific transactions. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Branch Service Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Branch Service Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
We are currently in search of an experienced Service Advisor/Customer Service Representative. The person we are looking for will have all the following, up-tone personality, being well organized, exceptional communication skills, ability to multitask, and be personable.
Experience in any of the following car lines is helpful. Mercedes Benz, BMW, Sprinter, Mini, Audi, or Land Rover.
Our company is the largest independent German car repair shop in the Monterey Peninsula. We have built a strong reputation in our community over the last 16 years. We continue to grow year after year. Our shop is spacious, with over 10, 000 square feet of shop space and 13 lifts. At present we have 8 technicians, a dedicated parts advisor, and one shop assistant. We currently have 3 service advisors with one moving away in the next few weeks.
Our business is well-structured, organized, and has clear policies and procedures. We invest in equipment and training regularly. There is an awesome culture here and our customers are treated with the highest ethical standards.
At our shop, we value teamwork and we only hire individuals of good character who can be an asset to our team. We have an amazing team that works very well together. We take pride in providing our customers with the best value and workmanship possible in the marketplace.
Job Type: Full-time
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Work Location: In person
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