Branch Service Representative provides centralized information and solutions services to assist branch employees with questions about processes and products. Serves as the point of contact to guide and assist branch staff with product information and operational policies. Being a Branch Service Representative responds to questions and resolve cases by researching bank procedures or regulatory governance and escalating issues internally as necessary. Completes call tracking and supporting documentation associated with each case. Additionally, Branch Service Representative may research and address inquiries regarding specific transactions. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Branch Service Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Branch Service Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Job duties include but not limited to: Monitor, track and report on progress and performance Report /Solve minor Issues that may arise Identify paper files by file type. Determine the record retention schedule for each file type. To determine questionable file types. Follow the records destruction process for files that should not be retained. Follow the database identification process for files that should be retained. Create number by following the RIMS process Label file folders with numbers. Organize files shelves by file type and numbers. Performs other duties as assigned.
At least 2 years of experience leading teams and managing projects. Experience with records management or relative field Experience working with Windows, Microsoft Office, and Google Suite.
Job Types: Contract, Temporary
Pay: $14.00 - $15.00 per hour
Benefits:
Weekly day range:
Work setting:
Work Location: In person
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