Branch Service Representative provides centralized information and solutions services to assist branch employees with questions about processes and products. Serves as the point of contact to guide and assist branch staff with product information and operational policies. Being a Branch Service Representative responds to questions and resolve cases by researching bank procedures or regulatory governance and escalating issues internally as necessary. Completes call tracking and supporting documentation associated with each case. Additionally, Branch Service Representative may research and address inquiries regarding specific transactions. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Branch Service Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Branch Service Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Description
As a Universal MSR you are responsible for developing a robust relationship with each member, from servicing requests and resolving problems/errors to upselling or cross-selling products to financial counseling and planning, requiring significant initiative and moderate supervision. Building these relationships requires excellent communication skills and a good grasp of technology with the ability to demonstrate, teach, and educate others. You will follow recommended guidelines, policies, and procedures, yet, as the "face" of the credit union, you are a trusted professional in the eyes of our members.
Requirements
Location: Machesney Park Branch
Full Time Available; alternating Saturdays may be required (9a-12p)
You will be successful in this role if you are:
· Outgoing/sociable
· People oriented
· Persuasive
· A self-starter who takes initiative
· Confident
· Organized/precise
· A team player
Beneficial experience:
· Ability to speak bilingually (English/Spanish) is preferred but not required.
· Previous customer service and cash handling experience, intermediate math skills, and proficiency with technology devices.
Who we are:
Rock Valley Credit Union (RVCU) is a not-for-profit financial institution owned and operated by our members. We’re innovators in our region and the industry and are expanding to meet the needs of our growing member base. We are looking for motivated individuals to help empower and equip every member, for wherever life takes them.
The RVCU Difference:
We believe that each team member is a valued contributor. We strive to be an employer of choice by creating a positive and rewarding workplace that helps our team succeed. RVCU provides a work environment that promotes learning, growth, and the opportunity for team members to challenge themselves and grow personally and professionally.
Please click here to see what working at RVCU is like.
Competitive Compensation and Excellent Benefits:
· Medical, Prescription, Dental, Vision, Life, and Short- and Long-Term Disability Insurance
· Flexible Spending Account or Health Savings Account
· Generous paid time off, including 11 Federal holidays
· 401(K) Plan with employer match
· Discretionary Performance bonuses
· Hourly wage $17-19, depending on your experience
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