Branch Service Representative provides centralized information and solutions services to assist branch employees with questions about processes and products. Serves as the point of contact to guide and assist branch staff with product information and operational policies. Being a Branch Service Representative responds to questions and resolve cases by researching bank procedures or regulatory governance and escalating issues internally as necessary. Completes call tracking and supporting documentation associated with each case. Additionally, Branch Service Representative may research and address inquiries regarding specific transactions. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Branch Service Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Branch Service Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Join Our Team as a Customer Service Representative!
Are you passionate about providing exceptional customer service while driving growth and stability? If so, we want you to be a part of our dynamic team at ATS!
As a Customer Service Representative, you'll play a pivotal role in strengthening our relationships with customers and promoting ATS services. Here's what you'll bring to the table:
Education & Experience: A solid understanding of marketing, sales, and customer service principles, coupled with 1-2 years of related experience or training.
Skills & Abilities: Excellent interpersonal, analytical, and negotiation skills, along with proficiency in communication (written, verbal, and listening). You're a problem-solver who thrives on challenges and can multitask effectively.
Technical Proficiency: You're comfortable operating basic office equipment, including telephones, PCs, and Microsoft Office Suite (Word, Excel, Outlook).
Geographical Know-How: You possess a general knowledge of U.S. geography and basic map-reading skills.
Key Responsibilities:
Job Type: Full-time
Pay: From $45,000.00 per year
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Relocate:
Work Location: In person
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