Branch Service Representative provides centralized information and solutions services to assist branch employees with questions about processes and products. Serves as the point of contact to guide and assist branch staff with product information and operational policies. Being a Branch Service Representative responds to questions and resolve cases by researching bank procedures or regulatory governance and escalating issues internally as necessary. Completes call tracking and supporting documentation associated with each case. Additionally, Branch Service Representative may research and address inquiries regarding specific transactions. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Branch Service Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Branch Service Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Position: Customer Service Representative
Department: Park Street Branch
Job Status: Full-Time
FLSA Status: Non-Exempt
Grade: 7
Reports to: Branch Manager
Amount of Travel Required: Local Travel as Needed
Positions Supervised: None
POSITION SUMMARY
Provides prompt and professional service to new and existing customers.
ESSENTIAL FUNCTIONS
POSITION QUALIFICATIONS
Competencies
Education/Experience/Skills
PHYSICAL DEMANDS Physical Demands Stand: O (Occasionally) Walk: O (Occasionally) Sit: F (Frequently) Handling / Fingering: F (Frequently Reach Outward: F (Frequently) Reach Above Shoulder: O (Occasionally) Climb: O (Occasionally) Crawl: O (Occasionally) Squat or Kneel: O (Occasionally) Bend: O (Occasionally) Lift/Carry 10 lbs or less: F (Frequently) 11-20 lbs: F (Frequently) 21-50 lbs: O (Occasionally) 51-100 lbs: N (Not Applicable) Over 100 lbs: N (Not Applicable) Push/Pull 12 lbs or less: O (Occasionally) 13-25 lbs: O (Occasionally) 26-40 lbs: O (Occasionally) 41-100 lbs: O (Occasionally) |
N (Not Applicable) Activity is not applicable to this occupation.
O (Occasionally) Occupation requires this activity up to 33% of the time (0-2.5 hrs/day)
F (Frequently) Occupation requires this activity from 33%-66% of the time (2.5-5.5 hrs/day)
C (Constantly) Occupation requires this activity more than 66% of the time (5.5 hrs/day)
Other Physical Requirements
None
Westfield Bank has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
Clear All
0 Branch Service Representative jobs found in Springfield, MA area